Job Description

Our innovative and growing medical company is seeking to hire a full-time patient coordinator/medical assistant.

Our founding principles are providing an extraordinary medical experience to our patients and an exceptional working environment for our employees.

Job Responsibilities:

• Ensure all clinical and business workflow and processes are appropriately applied to meet the organizational goals and medical practice needs. Evaluate and implement changes as needed.
• Manage and direct all facility and organizational policies and procedures within the stated guidelines. Monitor and measure opportunities for quality improvement; participate in initiative task forces.
• Maintain the overall internal and external safety of the clinical site in compliance with regulatory standards and infection control regulations.
• Oversee the supply and equipment inventories including functionality of all business and bio-medical equipment. Monitor supply/demand reports, measure the onsite inventory, and trend inventory data, for consistency with the annual budgetary goals.
• Monitor, resolve, and improve patient relations issues efficiently and timely. Handle all customer service complaints within the established guidelines and policies. Document and submit customer interactions for review, as needed.
• Manage performance of supervisory staff including hiring, performance reviews, performance corrections, and terminations. Present performance evaluations, progress reports, or disciplinary actions on a timely basis, with complete supportive documentation.
• Assist site supervisors to recruit, hire, train and manage clinical staff. Assure that all staff is working within their certifications, licensures, and scope of practice per organization and state requirements.
• Collaborate with the Marketing Department to develop and implement marketing plans to increase site/company marketability, enrollment, and/or revenue.
• Investigate confidential and/or risk management issues timely and thoroughly. Coordinate the investigative efforts with resource management, department director, regulating agency, and/or law enforcement, as deemed necessary. Communicate and submit correspondence and supportive documentation per policy.
• Utilize time wisely. Plan, prioritize, organize, assess, and coordinate duties and tasks required for clinical and business operations, per organizational needs, or emergency events. Provide a consistent presence for all scheduled, or unscheduled, events requiring management supervision.
• Collect operational data to compile clinical reports for business analysis and trending. Establish a methodology for interpreting and forecasting the data for strategic business planning.

Qualifications/Skills: Qualified candidate must excel in interpersonal communication and customer service and be able to work both independently and as part of a team. Candidate must have proven leadership abilities and listening. He/she must excel in organization and attention to details and follow through. Additionally, they must have the ability to problem solve to logical conclusion and demonstrate initiative and responsibility. Must be able to effectively and clearly communicate (written and verbal.) Must have ability to use MS Office programs.

Experience: Minimum of 1 year experience managing/supervising in a clinical health care department, company division, or a non-related business.

Education: BA/BS in business or other related field (i.e. Marketing, finance, medical field, human resources, etc.) with preference to MBA or graduate level trained candidates.

Job Type: Full-time

Salary: $36,000.00 to $52,000.00 /year

Job Type: Full-time

Pay: $36,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Medical office management: 1 year (Required)

Work Location: In person