Find your WHY at Reid Health

The Tech Desk Analyst is responsible for providing exceptional customer service at the hospital's Tech Desk, focusing on assisting patients with the MyReid mobile application and other related mobile technologies via face to face and electronic/phone interactions. This role involves guiding patients through downloading and setting up the MyReid mobile application, assisting with the setup of remote patient monitoring devices, helping patients navigate the functionalities of the MyReid and MyChart platforms, and conducting community training sessions to educate on the full utilization of the MyReid application. The position requires a commitment to enhancing patient experience through technology and a passion for delivering comprehensive support and education on digital health tools.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Overview of Responsibilities

Education/Experience

Education: High School Diploma

Preferred experience with applications and computer systems

• High School Diploma
• Preferred experience with applications and computer systems.

Other Knowledge, Skills and Abilities:

• Should be fluent in navigating and assisting customers with adoption of MyReid and the entire MyChart platform. .

Work Environment

The hours of this position will mainly be Monday-Friday 9am-6pm. Being located at the main welcome desk at the hospital will require standing for long periods of time and assisting customers on personal electronic devices and Reid devices. 

Physical Demands

• Standing for long periods of time. 

Overtime: Yes in rare circumstances. Holidays: NoWeekends: No Not at this time.Different Shifts: Yes Evenings and daysOn-Call:   No

Schedule Details

What We Offer

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Stay Connected

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

Other Information

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. 

Application FAQs