Job Description:
As the IT Support Specialist, you will help take the technology team at Rehn & Associates to the next level, a truly unique opportunity while growing your own skills and creating an amazing work experience for your colleagues. Your primary role will be to support the day-to-day technology operations including assisting on-site and remote users, onboarding new employees, tracking assets, building documentation, and performing end user training when needed.

The IT Support Specialist will work closely with the IT Systems Administrator and Director of IT to provide world class technology services to our employees, both on-site and remote. The ideal candidate is a creative problem solver with a collaborative spirit and customer service mindset, a strategic thinker with a high level of attention to detail, innovative, in sync with technology trends, and articulate.

What You’ll Do:

• Answer questions and resolve computer problems for users in person, via telephone, and email.
• Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers' machines.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Receive and assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
• Provide desktop support for hardware and software, including printing, installation, email, and operating systems.
• Coordinate and work with third party support vendors in helping computer users for a variety of technical issues including networking, end user computer hardware, communications, and applications.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Refer major hardware or software problems or defective products to third party support vendors for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Provide support to mailroom operations on sorting and stuffing system and mail postage system.
• Work with IT Systems Administrator to troubleshoot and fix issues related to network, email system, security systems and external facing web, file transfer and other systems used for client access to information.

Requirements

• Passion for quality and excellence
• Strong troubleshooting and root cause analysis skills
• Strong analytical and problem-solving skills
• Possess strong work ethic, time management and organizational skills
• Speak English fluently and communicate well, both verbally and in writing
• Have at least 5 years’ experience in all areas of IT operations

Program Knowledge Requirements:

• Windows 10/11
• iOS, Android
• Windows Server 2012 / 2016 / 2019/ 2022
• Active Directory administration
• Office 365 administration
• Microsoft Azure
• Microsoft Office technical support
• Inventory tracking tools and processes.
• Hands-on endpoint support experience
• Print management and support.
• Working knowledge and understanding of networks including routing, switching, and firewalls

Note: This is a paid position. Internship positions must also be compensated.

Job Type: Full-time

Pay: $26.44 - $28.84 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Holiday pay
• Yearly bonus

Experience level:

• 5 years

Schedule:

• Monday to Friday
• On call

Work Location: In person