The Position: We are looking for Care Coordinator to join our growing team!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Basic computer skills including but not limited to data entry, email, and internet
• Ability to communicate telephonically
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented and organized
• Ability to meet multiple competing deadlines
• Excellent customer service skills
• Meet attendance schedule with dependability and consistency

Education and Experience:

• High School diploma

The Care Coordinator position will report to the Care Coordination Manager. This position is responsible for placing outbound calls and fielding incoming calls regarding customer follow up surveys, pro-active customer contact, escalations, and customer success plan updates.

Below are some key functions and skills for this opportunity:

• Communication and follow up on all Internal Request Queues
• Contact with provider offices to follow up on patient requests
• Contact with patients to follow up on Internal Requests tickets
• Customer Contact to follow up and survey results
• Responds to email and phone calls within 24 hours
• Review and resolve service Sales Paperwork Tickets
• Communicates with Care Coordinators and other departments for resolution of tickets
• Mentoring of new employees entering the department
• Track internal request queues to ensure department metrics are met each month