Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our customers. For over 35 years, our Team Members have been passionate about supporting customers through their financial challenges in life. They take pleasure in finding solutions and lending a helping hand, both to our customers and our communities. As we continue to grow and become a national brand in consumer financing, we hope you’ll consider us for future career opportunities. If you are looking to make a meaningful impact in people’s lives by bringing a personal touch to finances, join our team today! Job purpose The General Manager is responsible for the overall performance of the branch operation. The GM will be focused on recruiting, developing, and retaining top talent within a high performing branch working for a leader in the consumer finance industry. In addition, the GM will be responsible for managers, team members, managing the branch P&L, driving new loan growth, managing current loan portfolio, marketing, maintenance of current business partnerships, and development of new strategic business partners. The General Manager will perform in accordance with RMC’s Mission, Vision and Shared Values. Duties and responsibilities Lead a focused and dedicated team to effectively meet the company established loan goals and operational metrics. Manages overall day-to-day branch operations by enhancing branch profitability, control, and growth through effective leadership and employee development. Challenge and motivate managers and team members in an atmosphere of mutual respect, while establishing expectations, setting standards, and providing timely, effective feedback. Exercises a degree of independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines and District Supervisor oversight. Subject matter expert on our personal loan product offerings to present loan solutions to current and potential customers that help them achieve their financial goals. Manages risk mitigation by creating and maintaining branch operations solvency by the control of assets, proper credit extension, and proper follow-up and counseling of past-due customers. Directs managers and team members in setting and accomplishing collection goals and monitors to ensure all personnel are following both the letter and the spirit of the FDCPA (Fair Debt Collection Practices Act). Trains branch team members and monitors strict compliance with UDAAP (Unfair or Deceptive Acts or Practices). Establish and build customer relationships through delivering exceptional service. Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness and maintaining efficiency. Partners with Recruiting and District Supervisors to address branch staffing needs including conducting interviews and actively seeking top talent. Cultivates new relationships with local retail businesses. Partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints and trains external business partners in company policies and procedures. Oversees the following duties including but not limited to: Approves and closes loans, as necessary. Works with past-due customers by developing a plan for resolution. Delegates all collection activity daily and follows up to ensure completion. Process insurance claims for customers. Maintains proper insurance claims records and reports. Telephones and sends collection material to past-due customers, as needed. Minimum Qualifications High school diploma or equivalent 7 years financial service industry 3 years of management experience Solve real world business problems with creative, critical thinking Demonstrate and understand modern sales theories and practices Must pass pre-employment screenings Valid Driver’s License and access to a dependable automobile with liability insurance coverage. Must pass drug screen, criminal, and credit background checks. Preferred Qualifications Bachelor’s degree from accredited institution. Willingness to relocate for career advancement. Critical Competencies Problem solver: Identifies and resolves problems in timely manner with data driven approach Planning and organizing: Must prioritize and plan work activities using time management skills and develop realistic action plans. Adaptability: Adapt to changes in work environment Follow polices and procedure prescribed by RMC Demonstrated passion for customer service with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers. Excellent written and verbal communication skills. Thrives in a pay for performance atmosphere. Proven ability to multi-task. High degree of integrity. Conflict Management skills. Excellent knowledge of consumer finance industry. Above average communications skills. Proven ability to multi-task and organize effectively. Working conditions This position works in an office environment. If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: https://regionalfinance.com/wp-content/uploads/2022/11/UPDATED-Employee-Privacy-Policy-11.2022.pdf Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations. Founded in 1987, Regional Finance provides services to 450,000 customers annually and provides employment for over 1750 team members and growing. We place an emphasis on making a meaningful difference in peoples’ lives by bringing a personal touch to finances and a commitment to diversity, equity, and inclusion that creates a work environment where all employees have a sense of belonging. Team members will have the opportunity to give back to their communities through our outreach program, Regional Reach, that services many organizations throughout the year such as the American Heart Association. Regional Finance is continuously expanding with future plans to become a national brand. Whether you are looking for a job in finance, customer service or even a management role, there are many opportunities for advancement within our company. Team members have an incredible benefits package, including but not limited to a comprehensive medical, dental, and vision plan, 401k plans with a company match, and PTO and paid holidays. At Regional Finance, we care about each other, our customers, and our communities and look for each Team Member’s strengths to meet our shared goals. We offer a variety of incredible benefits, including but not limited to a comprehensive medical, dental, and vision plan, 401(k) plans with matching company contributions, PTO and paid holidays, paid parental leave and an employee assistance program for mental health and counseling. Notice to California Applicants Regional Management Corp. (“Regional Management,” “we,” “our,” or “us”) respects the privacy of our employee’s personal information. Pursuant to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”), we are required to provide California employees and job applicants with a privacy policy that contains a comprehensive description of our online and offline practices regarding our collection, use, sale, sharing, and retention of their personal information as well as a description of the rights they have regarding their personal information. This Privacy Policy provides the information the CCPA requires as well as other useful information regarding our collection and use of employees and job applicants’ personal information. If you are a job applicant who resides in the states of California, please review our California Employee Privacy Policy by clicking on the following link: California Employee Privacy Policy