Job Description – Dispatcher 

A dispatcher serves as the immediate supervisor to drivers and is the primary point of contact for all driver-related issues.

Acting as an advocate for driver needs and support, managing behavior and productivity, while maintaining a healthy and professional relationship with all drivers. Communicates with drivers (phone, QUALCOMM, face to face) regularly. Helps resolve common delay issues, while communicating any delay with our customers and internally. Executes pre-planned routing with as little variance as possible, maintaining constant communication with planning department on any gaps, conflicts, or delays, within a driver’s route/plan.

Responsibilities include but not limited to:

· Build partner relationships with customers and drivers

· Ability to communicate frequently and professionally by phone, email, in person

· Update and maintain Transportation Management System in real time

· Able to work both independently and within a team

· Proactively identify problems and implement effective solutions

. Achieve individual, team, and company goals and objectives

Skills/Requirements:

· Ability to work effectively and efficiently in a team-based environment

· Extremely organized and detail oriented

· Exceptional customer service skills with the ability to build professional relationships

· Effective communication (both verbal and written), problem solving, & decision-making skills

· Must have strong computer skills. Outlook, word, excel etc....

· Strong work ethic with exceptional attendance necessary

Benefits:

· Paid time off and holidays

· Health. dental, and vision insurance options

· Retirement savings plans

· Ongoing training and career development opportunities