Description

Are you looking for a company who cares about employees and also provides meaningful and challenging work? 

We’re looking for a results-oriented, self-starting Account Manager who’s ready for a job where the culture and employee engagement are overwhelmingly positive and supportive. Prefer in-office, will consider remote option for the right candidate.

ReEmployAbility is the largest national provider of specialty return-to-work services and transitional employment programs. We provide simple, fast, safe return to work solutions to help control the rising cost of workers' compensation while positively impacting the lives of injured workers.

WHAT DO WE HAVE TO OFFER?

Experience our great company culture with a focus on wellness!

A comfortable, clean office environment. 

Monday - Friday schedule, NO WEEKENDS! Paid Holidays.

Paid Time Off (PTO).

PAID time to VOLUNTEER.

WELLNESS Time Off for preventative health care.

Company-paid Life Insurance.

Benefits offered include Medical, Dental, Vision, Short Term Disability, Pet Insurance, 401(k), and more!

FLSA Status: Salary (Exempt), Full-Time

Supervisor: Account Manager Team Lead

Supervises: None

Summary/Objective

The primary focus of the Account Manager is to provide high level support to active Accounts and identify opportunities to win back lost Accounts. The Account Manager will cultivate relationships with key contacts. Activates implementation, process, stewardship webinars, identifies growth and at-risk clients, and proactively strategizes and implements plans to retain and grow clients.

Essential Functions

• Generates employer leads from inbound phone, email, web, and chat inquiries, business referrals (partner, existing clients, word of mouth referrals, and networking).
• Answer any incoming sales calls to determine the needs of the potential client and if they are a good fit for the program by determining the company size, decision makes, volume potential, carrier & states with exposure.
• Completes discovery meetings and presents proposal & program via phone/webinar; handles objections and gains commitment.
• Coordinates and conducts implementation meetings via webinar or conference call.
• Follows up, answers implementation questions, and sends clients implementation documents.
• Sets up new accounts with instructions, contacts, pricing, etc.
• Works collaboratively with Service and IT to identify solutions when special process requests are made from new clients when onboarding.
• Follows up to gain first referral (win opportunity), address question/objections, complete post sell steps and drive additional referrals.
• Manages day-to-day needs of assigned Accounts, including, but not limited to, Implementation, Training and Stewardship Webinars.
• Cultivates close relationships with clients and functions as the “go to” person for account activity.
• Supports company’s retention efforts for clients within assigned territory by inquiries, providing ongoing training and educational sessions (via phone, web, and chat) and providing ongoing account management.
• Occasionally partners with Account Executive to conduct Implementations, follow-ups and set up account instructions, pricing, contact information, etc. for new clients won by the AE within that Account Manager’s territory. May perform other support tasks to assist AEs within AMs territory as needed.
• Develop outreach and retention strategies for employer, carrier & TPA relationships.
• Meet or exceed your goal of WC Claims per month.
• Other duties as assigned.

Requirements

• Must possess excellent customer service skills. Have the ability to listen and understand customer needs/wants to ensure the best experience with using the Transition2Work program.
• Must have the ability to establish relationships across diverse perspectives. Manage different points of view and find common ground.
• Knowledge of sales processes, strategies and tactics.
• Can speak influentially. Keep others updated with appropriate details and context.
• Gather and analyze data to anticipate potential issues/obstacles. Recommend and provide creative solutions. Recommend process improvements after examining “the way it’s always been done.”
• Proficient in Customer Relationship Management (CRM) and Microsoft Office applications.
• Strong knowledge of the principles, terminology, and practices of Workers’ Compensation claims and risk management.
• High level of ethics, professionalism, and confidence.
• Strong analytical skills and attention to detail.
• Excellent presentation, written, and communication skills.
• High level of interpersonal skills to handle sensitive, confidential situations and documentation.
• Must be able to multitask, prioritize and meet deadlines with short notice.
• Accountable and punctual.
• Flexible and adaptable to change.
• Problem solving and critical thinking skills.
• Self-motivated individual and entrepreneurial.
• Build and maintain professional relationships.
• The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect.
• Successfully pass background check.

Required Education and Experience

• 5 years of demonstrated successful sales experience, account management and/or client services.
• Bachelor’s Degree in Business, Communications, or related field; or relevant experience in lieu of education.
• Knowledge of the workers’ compensation industry, strongly preferred.

Other

Travel may be required up 5% of the time for onsite client visits. Individual is required to sit for an extended period of time, stand, walk, talk and hear, use hands and fingers, handle or feel and reach with hands and arms. May also occasionally need to lift or move 0-15 pounds. Specific vision skills for computer usage and written document reading.

Anyone who is capable of something, can make an impact in the community where they live. ReEmployAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EEO Compliance: ReEmployAbility is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law.

ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.