WHO IS OUR IDEAL CANDIDATE?

• Someone to help our guests! Show off your city and be the tour guide for the guests – send them to your local favorites.
• Make an impact on your guests by making each experience unique and tailored to them.
• Sincere smiles go miles – we want someone who loves hospitality. When was the last time you did something nice for someone?
• Empowered individuals are our favorite – be your bold self.
• Should be flexible with schedule and available on weekends and Holidays.
• Would like individuals that can learn night audit and second shifts.

WHAT DOES A DAY AS A FRONT DESK REPRESENTATIVE LOOK LIKE?

• Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests
• Takes reservation requests and making adjustments to reservations as needed
• Works with Hotel Management and other team members to provide an excellent guest experience
• Uses our front desk computer system to complete customer transactions and run reports
• Communicates with the housekeeping team to be aware of room availability or guests

QUALIFICATIONS

• HS Diploma or equivalent work experience
• 1-2 years in a previous customer service position
• Basic office skills (i.e. math, cash handling, computer skills, etc.)

Behaviors
Preferred

• Team Player: Works well as a member of a group

Motivations
Preferred

• Self-Starter: Inspired to perform without outside help

Location: 42 Spencer Drive, Fairmont, WV 26554

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person