Job description

Red Lion Inn and Suites is looking for a Guest Service Representative . The ideal candidate is to welcome, assist and treat each guest with respect, warmth and create a rewarding experience. Guest Service Representative's primary duties are to check-in/check-out guests, make reservations, answer incoming hotel calls, and provide accurate billing on guest folios.

Job Requirements:

The ideal candidate would assist with the following duties but not limited to:

• Greet, register/check-in and assign suites to guest of the hotel.
• Verify identification and form of payment; submit credit cards for authorization.
• Make and issue appropriate suite key cards to guest.
• Give guests accurate directions to his/her suite.
• Assist guests with luggage/packages when necessary.
• Call guests within 30 minutes after check-in to see if the accommodations are satisfactory.
• Answer incoming phone calls; make and confirm guest reservations for the hotel.
• Perform Bucket check for registered guests.
• Post charges for Suite Shop items to the appropriate guest folio if guests are not paying cash.
• Record guest requests, complaints on the CARE Log.
• ·Ensure appropriate personnel are called to Make It Right of the guest(s).
• Call guests after 15 minutes of request to be sure the issue was taken care of.
• Contact appropriate department personnel for guest requests and suite repairs.
• Upon guest check-out, present guests with accurate charges on guest folio; make any changes as needed.
• Upon guest check-out, collect necessary payments.
• Handle all cash and credit cards according to the policies and procedures of the DoubleTree Suites by Hilton Tucson Airport and it’s management company.
• Sign for and record all incoming package deliveries from UPS and FedEx.
• Post banquet charges as requested by the Sales Mangers.
• Collect and post banquet cash deposits when needed.
• Assist in maintaining the cleanliness of the lobby and business center.
• Assist in keeping the Front Desk stations clean, organized and stocked with necessary items.
• Assist in keeping the guest water refrigerator and Suites Shop clean, organized and stocked. Report to Front Office Manager if any items are needed.
• Must be able to listen and understand information and ideas presented through spoken and written words and sentences.
• Must be able to verbally communicate information and ideas in a clear, respectful and professional manner.
• Must be able to perform simple mathematics and/or have the ability to use a calculator.
• Must be able to use a desk top computer;
• Must learn and understand the Hilton OnQ reservations system.
• Must be able to solve minor guest issues or work issues without management assistance.
• Must take responsibility and maintain assigned shift bank.
• To make sure you have the appropriate amount at the start and end of your shift.
• Report to your immediate supervisor or Front Office Manager if there is a shortage.
• Must be able to make the appropriate cash drop at the end of your shift.
• Ensure required daily paperwork and checklists are completed and distributed.
• To perform any reasonable tasks and requests that may come from management.

Additional expectations:

• Be able to stand on your feet for the majority of the scheduled shift.
• Must be able to lift a minimum of 25 pounds, using proper lifting techniques to avoid injury.
• Must have a positive demeanor and attitude.
• Must be able to work with a variety of personalities.
• Must be able to work alone and/or with a team without supervision.
• Must be able to listen, communicate. understand information and ideas presented through spoken and written words and sentences in the English language.
• Must be able to verbally communicate information and ideas in English, in a clear, respectful and professional manner.
• Adhere all policies and procedures according to the employee handbook.
• To assist upper management with any reasonable requests that they may have.

Job Type: Part-time

Pay: From $15.00 per hour

Application Question(s):

• Do you have hospitality experience? If so, how long?

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Tucson, AZ: Relocate before starting work (Required)

Work Location: In person