OBJECTIVE OF THE POSITION: Night Auditors’ are key in ensuring a profitable and well operated business. The Night Auditor will conduct all nightly audit-related duties while maintaining and promoting excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

JOB SUMMARY: Audit responsibilities include nightly balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, reservations, and attending to guest questions and needs.

ESSENTIAL FUNCTIONS:

• Greet customers as you see them, speak politely, and assist customers
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards.
• Assist guests with check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for next guest to check-in.
• Operate a cash register and maintain an accurate and organized drawer.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.
• Receive, input, retrieve and relay messages to guests, as needed.
• Perform nightly balancing of in-room video and long-distance telephone services.
• Perform nightly backup of server.
• Perform express checkout folios.
• Perform room key inventory.
• Communicate all pertinent shift information to the Front Desk Supervisor, the General Manager, and desk staff.
• Maintain a safe facility and use safety first practices to remain accident-free.
• Other duties as assigned by your manager.

Job Types: Full-time, Part-time

Pay: From $16.28 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person