Overview

Join Our Team as a Customer Service Manager and Elevate Your Career in the Dynamic HVAC, Plumbing, and Electrical Industry!

Are you ready to lead a passionate team dedicated to providing exceptional customer service in the fast-paced world of HVAC, plumbing, and electrical services? As our Customer Service Manager, you'll have the opportunity to shape customer experiences, drive innovation, and make a real impact in our industry-leading company. If you thrive in a collaborative environment, excel at problem-solving, and are committed to exceeding customer expectations, we want to hear from you!

Why Join Us:

• Dynamic Industry: Be part of a thriving industry at the forefront of innovation, where every day brings new challenges and opportunities for growth.

• Leadership Role: Lead a team of customer service professionals, guiding them to deliver unparalleled service and fostering a culture of excellence.

• Impactful Work: Make a meaningful impact by enhancing customer satisfaction, resolving complex issues, and shaping the future of our customer service operations.

• Career Growth: Take your career to new heights with ongoing development opportunities, mentorship programs, and the chance to expand your skills in a supportive environment.

• Collaborative Culture: Join a collaborative and inclusive team where your ideas are valued, and your contributions are recognized and rewarded.

Responsibilities

• Team Leadership: Inspire and motivate your team to achieve excellence, providing guidance, support, and mentorship to foster a culture of high performance and continuous improvement.

• Customer Engagement: Drive initiatives to enhance customer engagement and satisfaction, ensuring that every interaction leaves a positive impression and reinforces our commitment to service excellence.

• Operational Efficiency: Implement strategies to optimize call center operations, including workforce management, scheduling, and performance monitoring, to meet service level targets and exceed customer expectations.

• Quality Assurance: Establish and maintain quality assurance processes to ensure adherence to service standards, identify areas for improvement, and drive ongoing performance enhancement.

• Training and Development: Develop and deliver training programs to equip team members with the skills and knowledge needed to succeed, fostering a culture of learning and professional growth.

Qualifications

• Leadership Experience: Proven experience in a leadership or management role within a call center environment, with a track record of inspiring and developing high-performing teams.

• Customer Focus: Deep-seated commitment to delivering exceptional customer service, with a customer-centric mindset and a passion for exceeding customer expectations.

• Communication Skills: Excellent communication skills, both verbal and written, with the ability to effectively communicate goals, expectations, and feedback to team members and stakeholders.

• Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions to improve operational performance.

• Adaptability: Ability to thrive in a fast-paced, ever-changing environment, with the flexibility to adapt to shifting priorities, manage competing demands, and drive results under pressure.

Join Us in Elevating the Call Center Experience!

If you're ready to lead the way in delivering exceptional customer service and making a lasting impact in the HVAC, plumbing, and electrical industry, we want to hear from you! Take the next step in your career journey and join our team of dedicated professionals who are passionate about redefining excellence in call center management. Apply now and be part of our mission to deliver unparalleled service and create lasting customer relationships!

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.