Job Title: Field Technician

Job Type: Full or Part-Time, including weekends, 20 – 40 hours per week.

Compensation: $15 - $17/hour, health benefits available to full-time employees.

Application Deadline:

Requirements:

Must be a licensed driver.

Must be able to lift 50 lbs.

Red Bike is looking for Field Technicians to help with all aspects of operating the Red Bike system, including swapping e-bike batteries, rebalancing the system by moving bikes from full to empty stations, addressing issues of equipment functionality, and limited in-person customer service. Ideal candidates will be highly motivated, team oriented, friendly individuals with above average problem-solving skills, and will be able to work peak hours (nights and weekends). Full and part-time positions are available based on applicant’s qualifications, availability, and desired schedule. Field Technicians will report to the Operations Manager.

Red Bike is the Cincy region’s non-profit station-based bike share system. We are a small, local team connecting people to places and each other by providing a low-cost, green transportation option. We partner with communities to improve lives through bikes. We’re working toward a more just and joyful transportation network by changing how people move. We are currently a system of 800 bikes and 72 stations.

BIPOC and multilingual individuals are strongly encouraged to apply.

Red Bike is an Equal Opportunity Employer and a drug-free workplace.

Training on system technology will be provided.

Primary Responsibilities:

- Maintain bicycle and station operations including swapping e-bike batteries, rebalancing, and basic station maintenance.

- Close coordination with Operations Manager and the customer service team to ensure that all customer needs are addressed and resolved.

- Interact with customers as a public face of Red Bike, always ensuring positive experiences.

Day to Day Responsibilities:

- Swap e-bike batteries.

- Rebalance the system – address full or empty stations.

- Inspect and evaluate bicycles and Red Bike stations for safety, functionality, and cleanliness.

- Identify bicycles in need of repair and return them to the shop facility.

- Perform basic station maintenance as necessary.

- Identify, report, and resolve, if possible, all station malfunctions and/or problems.

- Use technology to record all maintenance issues.

- Respond to customer needs in the field.

- Safely operate and maintain system vehicles.

- Attend and help promote Red Bike at events.

Position Requirements:

- Strong interpersonal and relationship building skills.

- Problem solving and critical thinking skills.

- Team oriented and focused on continuous improvement.

- Ability to understand technical aspects of the software and hardware capabilities and needs of a bike share system.

- Valid driver’s license and good driving record.

- Mechanical or electrical background is a plus.

- Skills with hand tools, power tools, and general maintenance and repair are a plus.

- Self-motivated and able to deal with and meet changing deadlines.

- Comfortable in a fast-paced warehouse/shop environment.

- Comfortable riding a bicycle in city traffic is a plus.

- Ability to lift 50 lbs. repeatedly.

- Stoop, bend, and stand for long periods of time.

- Manual dexterity and attention to detail.

- Willingness and ability to work evenings and weekends.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Cincinnati, OH 45202 (Required)

Work Location: In person