Recovia is seeking a full-time Bilingual Patient Advocate / Patient Care Coordinator at our Midtown Phoenix Clinic: 337 E Coronado Rd #201, Phoenix, Arizona 85004

We are a successful intensive outpatient treatment program that provides chronic pain, mental health, and substance use treatment all under one roof. We utilize a mind-body-social approach to treat the whole person. We have 9 locations across Arizona and virtual care.

Hours: Monday - Friday, 7:30 AM - 4:30 PM (1-hour lunch) - Full-time
Location: In-person, Midtown Phoenix Clinic. Address: 337 E Coronado Rd #201, Phoenix AZ 85004
Pay range: $19.00 - $21.00/hour - (Based on experience and expectation combined). $21.00/hour is the highest/max starting pay we can offer. However, we have the opportunity for a raise yearly based on productivity/effort.

Note: The hours and pay range for this role cannot be changed. This is NOT a work from home position.

JOB SUMMARY of PATIENT ADVOCATE:

A Patient Advocate is a vital link that coordinates communication between the patient, their loved ones/family members, medical professionals, insurance companies, and the Recovia provider and office staff. An advocate is a supportive resource that helps guide the patient through the Recovia program by navigating program barriers, answering questions, explaining financial and insurance information and identifying any care problems.

RESPONSIBILITIES:

• Coordinating communication between the patient, their loved ones, medical professionals, insurance companies, and the Recovia staff
• Going out into the clinic lobby at the top of the hour daily to interact with patients as they are waiting to be seen: help answer any questions, see how they are doing, provide outside / community resources as needed, helping patients navigate any barriers or challenges that may arise
• Conduct bi-weekly check-ins with patients
• Contacting patients before and after appointments to follow up on their experience and visits
• Contacting patients who cancel or don't show up to appointments
• Explaining financial and insurance information with patients
• Be an advocate for patients

SKILLS NEEDED for PATIENT ADVOCATE:

• Bachelors degree in relevant field (preferred) or equivalent experience (at least 2 years)
• Must be Bilingual in Spanish and English (required)
• Must have Medical Insurance knowledge and experience: must be familiar with major insurance plans, PPO/HMO, deductibles, copays, co-ins, etc. Must be able to explain insurance benefits to patients cofmortably and understand how insurance works.
• Must have patient navigation, patient advocacy, care coordination, or medical administrative experience
• Must have strong communication and listening skills to all audiences (ages 18 - elderly individuals) and not afraid to communicate in person, over the phone, and via email to patients
• Strong problem solving and networking skills
• Energetic / outgoing / bubbly personality and positive attitude
• Leadership experience
• Strong computer skills, especially Microsoft Office (Word, Excel, PowerPoint)

BENEFITS FOR PATIENT ADVOCATE:

• Competitive Pay
• Comprehensive Benefits including: Medical, Dental, Vision, Voluntary Life and Short-Term Disability Insurance
• 401k Match
• PTO, Paid Holidays
• Dynamic Environment
• Room for Personal and Professional Growth with a Growing Company
• Employee Referral Program

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your expected start date for a new full-time position?
• MUST ANSWER: This is a full-time in person position (Monday - Friday, 7:30 AM - 4:30 PM) - these hours cannot be changed for the position. Do these hours work for you?
• MUST ANSWER: This job requires a lot of in-person communication and relationship building with patients, as well as over the phone / email check-ins with patients. Are you comfortable and experienced with in-person and over the phone communication with patients daily?
• MUST ANSWER: The hourly pay range for this role is $19-21/hour ($21/hour max). Does this fit your expectation? Note: The highest starting pay we can offer is $21.00/hour.
• MUST ANSWER: This position requires experience and knowledge of medical insurance and major insurance plans, such as Private and AHCCCS, deductibles, copays, co-ins, etc. You also must be able to explain benefits to patients and understand how insurance benefits work. Are you familiar and comfortable with insurance plans and explaining benefits to patients? If so, please explain your experience.
• MUST ANSWER: This is a full-time in-person position at our Midtown Phoenix Clinic. Address: 337 E Coronado Rd #201, Phoenix, AZ 85004. Cross roads are 7th Street and McDowell. Does the daily commute to this location work for you?

Education:

• High school or equivalent (Preferred)

Experience:

• Behavioral health: 2 years (Preferred)
• Care plans: 2 years (Preferred)
• Patient care: 2 years (Preferred)
• Case management: 2 years (Preferred)
• EMR systems: 2 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person