At RRS, we are constantly working to build positive relationships both internally and externally, as we believe quality relationships are the cornerstone of any successful business. Recruiting people who understand our values, are able to enhance our team dynamics, and work well with our clients is our top priority.

Our company culture is driven by principles such as initiative-taking, relationship-building, and continuous learning and growth. We are looking for self-starters who are constantly pushing themselves forward to succeed. If you are motivated to learn, have a can-do attitude, and identify with our values and company culture, then please reach out to us — our team may be the perfect fit for you.

Overview:

This is a full-time on-site role for a Customer Support Specialist located in Orange Park, FL. As a Customer Support Specialist, you will be responsible for providing exceptional customer support to our clients. This includes assisting with record retrieval requests, addressing customer inquiries and concerns, troubleshooting technical issues, and ensuring customer satisfaction. You will work closely with our team to ensure timely and accurate delivery of records to our clients.

Qualifications

• Customer Support and Interpersonal Skills

• Technical Support and Troubleshooting Skills

• Analytical Skills and Attention to Detail

• Strong communication skills, both verbal and written

• Ability to multitask and prioritize tasks effectively

• Experience in a customer service or support role

• Knowledge of medical records or legal industry is a plus

• Proficiency in computer systems and software

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person