Position: Front Office Administrator

Direct Supervisor: Clinic Director or Front Office Manager

Job Summary

Works in collaboration with Front Office Manger and staff to implement best practices for front office processes including: planning; staff communications; customer service; systems, training and scheduling. Provides administrative support for front office manager and clinicians in the day-to-day operations of the clinic. Sets the standard for delivering excellent responsive customer service for our patients. Serves as a liaison to clinic and administrative team.

Duties and Responsibilities

• Warmly greets and welcomes patients to Rebound.
• Implements and coordinates best practices for front office processes and procedures.
• Performs a variety of administrative duties which requires the exercise of independent judgment, the application of technical skills, and a detailed knowledge of the activities and procedures specific to the clinic.
• Competent with computer systems email, MS-Word, MS-Excel, and Raintree.
• With clinician input, develops efficient methods for patient scheduling. Uses Raintree to schedule appointments by using “cluster” method and clinic specific scheduling guidelines.
• Accurately input patient information into the EMR system as well as account comments as needed for future reference.
• Prepares patient charts and verifies that patient has correctly provided all information and the patient has signed all the necessary registration forms.
• Communicates frequently with the Manager/Lead to insure proper implementation of processes and procedures.
• Ensures that patient records/files are accurate and complete, and that patient confidentiality is strictly maintained.
• Provide flexible front office coverage for vacations/sickness/absences.
• Maintains the aesthetics and functionality of the clinic in relation to cleanliness and ambiance to include window washing, touch up paint, carpet cleaning, garbage disposal, lighting, cable and phone systems, etc. In the absence of a Front Office Lead, may arrange or assign routine and preventative maintenance.
• In the absence of a Front Office Manager or Lead, coordinates the efficient operation (maintenance) and training on all office equipment to include telephone system, computers, phones, printers, copiers, fax machines, etc.
• In the absence of a Front Office Manager or Lead, coordinates Rebound communications. Posts all company communications, employee relations information, company newsletter etc. in break room. Shares information about new processes, updates, changes to policy or practice. Solicits input from staff and communicates to the administrative team.
• Participates in front office trainings and constantly looks for ways to improve the patient experience or streamline workflow to foster efficiencies in how we work.
• Does what needs to be done to uphold the professional, fun image of Rebound.
• Communicates clinic needs to manager/lead.
• Performs other duties of a similar nature as requested by management.

Qualifications

Personal Attributes

Friendly, customer-service oriented, creative, assertive, self-starter who is detail oriented and can see projects through completion. Effective communication skills, oral and written. Must have a high tolerance for ambiguity and is able to see the big picture. A positive engaged personality type that enjoys contributing to a dynamic and fun team.

Education and Experience

• High school diploma- plus. Equivalent of 1-5 years of medical office experience preferred.
• Demonstrated competency with computer systems email, MS-Word, MS-Excel, scheduling and patient demographics software.

Work Environment & Physical Requirements

Busy Orthopedic clinic. Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, strength to lift and carry materials weighing up to 10 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in-person and over the telephone.

Work Hours

Rebound clinics are open from 7 am - 7 pm. It is expected that full-time FO staff work a minimum 36 hours per week on a consistent basis. Part-time FO employees are expected to work approximately 10 - 24 hours per week. The days and hours may vary with each facility, and depending on the needs of the clinics.

Note

All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Bend, OR 97703: Relocate before starting work (Required)

Work Location: In person