3 Bilingual Customer Support Specialist Jobs in Columbus, GA
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Bilingual Customer Support Specialist
$33k-41k (estimate)
Full Time
6 Months Ago
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Real Floors is Hiring a Bilingual Customer Support Specialist Near Columbus, GA
Fun & Energetic Work Environment! Join the Real Floors Team today!
Job Title: Customer Support Specialist
Location: Columbus, GA 31909
Days: Monday through Friday
We are proud to announce Real Floors has become the leading supplier of flooring to the multifamily industry nationwide, and we are seeking a top-notch Customer Support Specialist to join our dynamic team in Columbus, GA!
Company Overview: Real Floors, Inc. has been named a Top Workplace for 8 years in a row! With over 36 years of experience, we specialize in installing flooring for apartment buildings, student housing, and more recently to the growing single-family rental homes market. Join our close-knit, family-oriented team and enjoy fantastic benefits as we continue to prioritize the well-being and happiness of our employees.
Job Overview: In this role, you will play a crucial part in our company's success by efficiently handling incoming orders through multiple channels, including phone, email, and our online customer portal. Additionally, you will serve as a vital link between our customers and flooring installers, ensuring smooth communication and timely resolution of job site issues. As our business continues to expand, we require a fast learner who can adapt to changing demands and deliver results promptly. If you are detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.
Essential Responsibilities:
Job Title: Customer Support Specialist
Location: Columbus, GA 31909
Days: Monday through Friday
We are proud to announce Real Floors has become the leading supplier of flooring to the multifamily industry nationwide, and we are seeking a top-notch Customer Support Specialist to join our dynamic team in Columbus, GA!
Company Overview: Real Floors, Inc. has been named a Top Workplace for 8 years in a row! With over 36 years of experience, we specialize in installing flooring for apartment buildings, student housing, and more recently to the growing single-family rental homes market. Join our close-knit, family-oriented team and enjoy fantastic benefits as we continue to prioritize the well-being and happiness of our employees.
Job Overview: In this role, you will play a crucial part in our company's success by efficiently handling incoming orders through multiple channels, including phone, email, and our online customer portal. Additionally, you will serve as a vital link between our customers and flooring installers, ensuring smooth communication and timely resolution of job site issues. As our business continues to expand, we require a fast learner who can adapt to changing demands and deliver results promptly. If you are detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.
Essential Responsibilities:
- Efficiently process and manage incoming customer orders from various channels, including phone, email, and the online customer portal.
- Accurately record order details, product specifications, quantities, and delivery information.
- Demonstrate meticulous attention to detail when processing orders, recording information, and communicating with customers and installers.
- Identify and address any issues, discrepancies, or challenges related to orders and installations.
- Collaborate closely with internal departments, such as sales and warehouse, to address any issues or discrepancies related to orders.
- Answer customer phone calls; provide appropriate solutions or direct them accordingly.
- Communicate with subcontracted flooring installers via SMS regarding job site deliveries.
- Perform additional duties as necessary to support the team and company goals.
Qualifications:
- 2 years of experience providing phone-based customer support preferred.
- Fluency in English and Spanish is required.
- Ability to accurately perform data entry while speaking on the phone.
- Detail-oriented, self-motivated, and organized.
- Proactive problem solver – takes initiative to identify, research, and resolve problems as they arise; willing to help others when needed to solve issues.
- Able to correspond effectively and professionally via email.
- Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
- Flooring industry experience is a plus but is not required.
AMAZING BENEFITS:
Real Floors: We Live “Got-Your-Back-Ability” Every Day!
NOTE: Principals only. Recruiters, agencies and other third parties should not contact our company with unsolicited services or offers.
- 8 Paid Holidays
- FREE $15k Life Insurance
- FREE access to a Financial Advisor
- FREE Long and Short Term Disability Insurance
- Employee loan program - 0% interest
- Gym membership reimbursement
- Health, Dental, & Vision Care Insurance options
- Retirement 401(k) 25% company match up to 15%
- Chance to enroll in Real Floors University 3-week program
- Annual discretionary bonus (for non-sales roles only)
Real Floors: We Live “Got-Your-Back-Ability” Every Day!
NOTE: Principals only. Recruiters, agencies and other third parties should not contact our company with unsolicited services or offers.
Job Summary
JOB TYPE
Full Time
SALARY
$33k-41k (estimate)
POST DATE
10/20/2023
EXPIRATION DATE
04/08/2024
WEBSITE
realfloors.com
HEADQUARTERS
Marietta, GA
SIZE
200 - 500
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