Job Title Customer Relationship Specialist - California Job Description Dare to make a difference by joining our dedicated Customer Relationship Specialist Team. In this role, you will focus on serving the needs of the community, while also supporting a regional deal team. Collaboration is key in forming valuable partnerships with business partners across Operations and Business lines to support the needs of the customer. Our Shared Future “I enjoy the flexibility of the hybrid role and being able to focus on the customer's financial needs.” – Customer Relationship Specialist You and Your Job: As a Customer Relationship Specialist (CRS) you will be successful owning the customer loan package from application through booking, manage the coordination and delivery of a complete loan documentation package reflecting the borrower’s needs and support the ongoing relationship with external clients as a liaison for loan maintenance request. The Customer Relationship Specialist (CRS) is a member of the Rural Operations team and supports the process of document preparation and closing of Agricultural loans for New Clients, Renewals and Modifications in partnership with the Relationship Manager and Financial Analyst (Customer Deal Team). The Customer Relationship Specialist is responsible for performing uniform task within the nCino /Salesforce Workflow Tool in addition to variable tasks which are unique to the specific deal. The Customer Relationship Specialist (CRS) Teams will be aligned to and support a specific portfolio of loans and external clients remaining assigned from application through booking. Job Responsibilities: Participate in Customer Deal Team meetings to coordinate and share details, options and solutions to accomplish the goals of specific clients and loans. Reviews loan approvals for approval conditions and prepares loan documents; reviews the appraisal approval and drafts any other necessary collateral documents to insure required level of perfection. Send finalized closing documentation for client execution, obtain and upload executed documentation into source system. Communicates directly with title companies/closing media, borrower, internal and external legal staff. Maintain and support the ongoing external client relationship to act as a liaison for loan servicing requests. Your Promise to Us To be considered for the Customer Relationship Specialist role, you must have; Minimum of 2 years of experience in Lending. Working knowledge of commercial loan structures, loan documentation and collateral type and lien perfection. Ability to read, analyze, and interpret general business periodicals, or government regulations. Ability to calculate figures and amounts such as interest accrual and percentages. Associate’s Degree in related field. Our Commitment to you – cultivating your way beyond pay: Rabobank embraces diversity and welcomes employees and applicants of all backgrounds. Our goal is to always create an environment that is inclusive, drawing upon the strengths of the diversity of our workforce to exceed the expectation so four clients and customers. We view your well-being as much more than a paycheck. We continually evaluate and evolve our benefit offerings to be comprehensive, competitive and to give you the options and the flexibility you need. We focus our employee benefits on three main components: Physical Well-Being includes our commitment to your Health and Wellness. Medical, Dental and Vision plan coverages are effective on your date of hire. Rabo offers multiple plan options and a full network of providers to best meet your needs. Financial Well-Being provides for your Retirement Savings Security. We love seeing your retirement plan balance grow just as much as you do! That’s why you can start participating in the 401(k) plan on your date of hire. Plus we match 50% of the first 6% you contribute to your 401(k) plan for US Employees. Rabo also contributes an additional 3% of your eligible pay in Safe Harbor contribution and up to 3% in annual Discretionary Profit[1]Sharing contributions. Emotional Well-Being ensures your Work Life balance. We offer a generous paid time off program to full time employees: up to 20 days of vacation time, 5 days of additional time off plus 7 sick days and 11 US holidays annually (based on hire date during the calendar year). In addition, Growing a Better World Together requires wanting the best for our employees and their families and our communities. To do that, we offer both the time and financial support to give back to the community through our Dollars for Doers, Helping Hands and Gift Matching programs. (All paid time off is subject to company accrual and carryover policies.) Our Organization: Rabobank North America is a valued financial partner to food and agricultural companies, farmers and ranchers, renewable energy developers and investors, Dutch companies doing business in the U.S., and select institutions. We support the entire value chain from farm to fork, and connect our clients and team members to the global reach of one of the world’s leading food and agriculture banks. With our food and agricultural expertise and global network, we work with our clients to support and ensure the transition to a sustainable food, fiber and energy supply to meet the needs of our growing planet. We are Growing a Better World Together. Salary Expectations: Target Hiring Range: $60,000.00 - $69,000.00 This position is subject to the terms of Rabobank’s compensation plans and policies. It is anticipated that the position will pay within the target hiring range. The range is reflective of the desired primary physical work location and may be adjusted outside of the projected range based on geographical differentiation if the actual work location of the hired candidate differs from the desired primary location, or for other lawful reasons. Further, all full-time regular position includes all other benefits provided to Rabobank employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses and all other benefits that are all governed by and subject to ERISA plan documents and eligibility. Rabo provides equal opportunity in employment to all employees and applicants and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity gender expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other basis protected by applicable law. Rabo also prohibits harassment of any individuals on any of the bases listed above. At Rabo Bank, we strive to grow a better world together. In order to achieve that, we have to have the right people in the right jobs. Are you ready to join our team? This job posting has no fixed application deadline. We will accept resumes until a qualified applicant pool is identified. Rabobank is a bank that is run for clients. Established in the Netherlands, we have grown to become an international financial services provider, active in the area of banking, capital management, leasing, insurance and real estate. We are a cooperative bank with agricultural roots. We know the agricultural sector like no other. Moreover, it is our ambition to be the global leading food and agri bank.