**Job Overview:**

We are seeking a skilled Field Service Technician to join our team. You will resolve computer-related issues for our clients.

Providing Tier I and Tier II Help Desk support and Systems Administration

Hours - 8:45am to 5:45pm

You will get to work with the latest technologies.

*** Previous MSP experience Plus ***

Qualifications:

Previous experience in IT, customer service, or other related fields

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanor

Responsibilities:

Provide technical assistance with computer hardware and software

Resolve issues for clients via phone, in person, or electronically

Recommend hardware and software improvements

Track customer issues and resolutions

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Brooklyn, NY 11230