Job Summary:
We are seeking a skilled IT Technician to join our team. As an IT Technician, you will be responsible for providing technical support and troubleshooting assistance to our staff. This is a great opportunity for someone with strong technical skills and a passion for customer service.

Responsibilities:
- Provide technical support to end-users, including troubleshooting hardware and software issues
- Install, configure, and maintain computer systems and peripherals
- Set up and manage user accounts and permissions
- Assist with network administration tasks, such as configuring routers and switches
- Perform routine maintenance tasks, such as system updates and backups
- Collaborate with other IT team members to resolve complex technical issues
- Document all support activities and solutions in the ticketing system
- Provide excellent customer service to ensure user satisfaction

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

• May install software or perform hardware testing remotely

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

• Work with Network, IS, Endpoint team to keep machines updated on policies and on network

• Report all workload through tickets in

• Troubleshoot complex connectivity issues with other IT teams

• Support printer connectivity

Qualifications:

•HS Diploma

• 5-7 years experience required

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Job Type: Part-time

Pay: $25.00 - $38.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years
• 5 years
• 6 years
• 7 years

Schedule:

• 8 hour shift

Work Location: In person