3 Customer Service Rep Jobs in Oxford, CT
RBC Bearings is Hiring a Customer Service Rep Near Oxford, CT
JOB TITLE/LOCATION:
Customer Service Representative - Oxford, CT
DESCRIPTION:
We are currently looking for a Customer Service Representative within our Aerospace Division. The CSR will provide positive service, while responding to quote requests and other proposals with customers in a timely accurate manner to optimize new orders. This position will work closely with the Engineering and Sales teams to obtain cost estimates for new products.
ESSENTIAL FUNCTIONS OF THE JOB:
- Provides positive service to the customer.
- Respond to quote requests and other proposals with customers in a timely accurate manner to optimize new orders.
- Work closely with the Engineering and Sales departments to obtain cost estimates for new products.
- Maintain and update the Price Book & customer scorecards.
- Enter and track customer orders. Orders to be reviewed for accuracy via our contract review process. Keep abreast of past due orders and advise customers of the situation.
- Coordinate regularly with field sales to gain opportunities and resolve problems.
- Work with customer websites to review order scheduling changes and access specifications (as necessary).
- Follow assigned accounts closely to assure that on-time delivery is maintained or that the customer is informed promptly of any changes.
- Assist Product Managers with LTA's and large proposals.
- Develop Contract Review files. Prepare customer contract reviews and filing of customer orders.
- Coordinate customer returns in support of Quality Control.
- Must be aware of our Quality Objectives and Policies.
- Must have, or learn, a certain level of product knowledge to help support customers.
- Must be able to access and manage customer web sites.
- Responsible to understand the company gross margin policies and maximize them.
- Attendance at work is an essential function of the job
- Minimum High School Diploma or GED
- Minimum 3 years of Customer Service experience preferably in manufacturing
- Ability to read and interpret documents such as safety rules, and procedure manuals.
- Ability to write routine reports and correspondences.
- Ability to speak effectively in person and on the phone.
- Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written, verbal, or schedule form.
- Ability to apply basic concepts of math. Must have working knowledge of Microsoft® Access, Excel, and Word programs.
RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.
Job Summary
Full Time
$40k-51k (estimate)
05/03/2024
05/16/2024
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
01/31/2022: Fort Myers, FL
Step 3: View the best colleges and universities for Customer Service Rep.
