Branch: Rays Credit
Job Type: CredtService
Location: Riverside, CA
Job Posting Date: May 1, 2023

Job Summary

We are looking for a friendly and hard-working customer service associate to join our growing team. You will be responsible for answering all incoming calls and emails and fielding customer questions. As a customer service associate, you should have an outgoing and positive demeanor, a motivated, energetic work ethic, and a track record of working well with others in a team environment.

Duties and Responsibilities

• Answer incoming calls and emails in an efficient manner
• Identify customer questions, concerns, and overall needs
• Provide accurate answers and solutions to customer queries
• Redirect customers to appropriate teams and/or departments as needed
• Help the sales team generate leads, identify potential leads and forward them to sales reps
• Check voicemail inboxes and return calls in a timely manner
• Develop professional relationships with ongoing customers through excellent customer service
• Follow-up with callers on question resolution status
• Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
• Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
• Follow company communication procedures, policies, and guidelines always
• Perform each duty above with our customer's satisfaction as the number one priority

Requirements and Qualifications

• High school diploma or equivalent required
• Customer service experience is a plus
• Familiarity with CRM systems is preferred
• Excellent interpersonal communication skills, both verbal and written
• Fantastic phone skills, i.e. well-spoken, excellent active listening skills
• Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
• Motivated, energetic, driven work ethic
• Time management skills
• Ability to multitask
• Organized
• Outgoing, friendly, compassionate personality
• Ability to meet and/or exceed both call and sales assist quotas