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Customer service representative
$40k-50k (estimate)
Full Time | Retail 2 Months Ago
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Raymour and Flanigan is Hiring a Customer service representative Near Kingston, NY

Job Description

Who we are :

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well.

We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry.

This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

What you'll do :

As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns.

You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What we need from you is :

  • Consistently to provide genuine, friendly, personable and professional service.
  • Effective communication, interpersonal and organizational skills in person and on the phone.
  • Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
  • Proactively resolve escalated customer issues.
  • Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
  • This job offers 10-15 hours a week

We can't wait to get to know you!

or copy and paste the following link if using a mobile device

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity.

To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

Last updated : 2024-05-05

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$40k-50k (estimate)

POST DATE

03/25/2024

EXPIRATION DATE

05/05/2024

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The job skills required for Customer service representative include Customer Service, Call Center, Problem Solving, Communication Skills, Scheduling, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.

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