Position Title: Service Technician I
Exempt Status: Hourly
Accountable To: Chem/Bev Service Manager
Job Summary: The service technician is responsible for the installation, maintenance, and repair of beverage and ware-washing equipment. Customer settings range from local restaurants, schools, grocery stores, or anywhere that serves food commercially within the region. The Service Technician is responsible for a company vehicle and is required to drive to various locations to service customer equipment. The service technician occasionally provides scheduled on-call support and occasional overtime.
Duties / Responsibilities:

• Install, maintain, and repair a variety of beverage dispensers, coffee makers, ice machines, and related equipment in compliance with manufacturer guidelines and safety protocols.
• Conduct routine inspections of equipment to identify any potential issues or malfunctions, and proactively address them to prevent downtime and disruptions in service.
• Troubleshoot and diagnose problems with dish machines and beverage equipment, utilizing a range of tools and technical expertise to identify root causes and implement effective solutions.
• Perform regular cleaning, sanitization, and calibration of equipment to ensure optimal performance and adherence to health and safety standards.
• Collaborate with kitchen staff and facility managers to understand equipment usage patterns and provide guidance on best practices for equipment operation, maintenance, and cleaning.
• Maintain accurate records of equipment maintenance and repairs, including documentation of performed tasks, parts used, and associated costs.
• Keep current with industry trends, emerging technologies, and equipment advancements to provide recommendations for equipment upgrades or replacements when necessary.
• Train and educate customer’s staff on the proper operation and maintenance of dish machines and beverage equipment to extend the lifespan and efficiency of the equipment.
• Assist in the procurement of replacement parts, tools, and supplies, and maintain an organized inventory to support efficient repairs and maintenance activities.
• Provide excellent customer service and represent the company positively
• Drive extensively to scheduled and as-needed locations (company vehicle is issued and funded)
• Maintain the provided service vehicle and equipment with care and ensure vehicle is stocked with necessary items to efficiently support the customer needs
• Ability to work flexible hours to meet the needs of customers
• Other duties as assigned

Required Skills / Abilities:

• Must be at least 21 years old
• Must have a valid driver's license with an excellent driving record
• Must have the ability to physically perform the work (ability to lift 90 pounds, dexterity and the ability to articulate under and around equipment required)
• Must have a mechanical aptitude with troubleshooting skills
• Must have basic electrical knowledge (including use of a volt/ohm/amp meter is a plus)
• Must have basic plumbing knowledge
• Must be service-oriented with strong communication skills
• Must be self-motivated and possess integrity
• Must have a strong work and attendance history
• Must be a positive and eager member of the team
• Must complete manufacturer training and achieve certification to maintain/install coffee and tea dispenser units

Education & Experience:

• High school diploma or equivalent preferred
• Minimum 2 years of related work experience is highly desired but not required

Hours:

• Full-time
• Monday - Friday
• 6:30 am start time
• On-call every fourth week (weekday evenings & weekend)
• Some travel may require overnight accommodations due to location and complexity of the assigned task