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RATP Dev USA is Hiring a Transit Training Instructor Near Washington, DC
Train, evaluate, and monitor all staff (Administration and Bargaining Employees)
Conduct classroom and field training, give performance feedback, and conduct on-board and shadow observations when required to ensure compliance.
Assist in the development of customer service training and refresher training programs, writing training materials, monitoring operator performances, and making recommendations regarding employee training to improve customer service.
Confer with management to gain knowledge of work situation requiring training for employees to better understand changes in policies, procedures, regulations and/or technologies.
Formulate teaching outline and determine instructional methods.
Select or develop teaching aids, such as training handbooks or materials, demonstration models, visual aids, or computer tutorials.
Conduct and schedule training sessions.
Participate in identifying program needs and obtaining technical data.
Maintain training records.
Assess effectiveness of training program and processes.
Monitor and report program results.
Advocate changes and recommend direction of program to improve performance.
Perform support functions in the training department,
Conduct new driver orientation.
Design and implement refresher training.
Coordinate Return to Work Training for employees.
Prepare and maintain accurate training and performance records for all employees ensuring compliance with RATPDEV and Client requirements.
Work closely with the Fixed Route Services with regards to operator training issues.
Work closely with Fleet Maintenance with regards to mechanical training issues.