11 Guest service representative Jobs in Rapid, SD
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Rapid City - BEST WESTERN RAMKOTA HOTEL is Hiring a Guest service representative Near Rapid, SD
Job Summary : We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team.
Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience.
The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
Benefits
- Medical and Dental Insurance
- Competitive Pay
- 401(k) Retirement Savings Plan
- Life Insurance
- Disability Insurance
- Hotel Room Discounts
- Ongoing Training and Career Development
Responsibilities
- Greet guests and perform check-in / out procedures
- Follow all cash and credit card procedures required by hotel and brand standard
- Check expected departures and clear check out
- Update housekeeping room status
- Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e.
free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
- Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating
- Document any guest accidents by completing the accident report form
Qualifications
- High School diploma or GED preferred
- One year of hospitality experience required
- Customer service experience required
- Experience handling cash and credit card procedures
- Attention to detail
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
About Us : At Regency Hotel Management, hospitality is who we are and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients.
Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience.
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Last updated : 2024-05-07
Job Summary
Full Time
$24k-32k (estimate)
03/24/2024
05/11/2024
The job skills required for Guest service representative include Customer Service, Guest Service, Housekeeping, Credit Card, Cash Handling, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service representative positions, which can be used as a reference in future career path planning. As a Guest service representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service representative. You can explore the career advancement for a Guest service representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
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