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job summary :
The Desktop Support Technician serves as the first point of contact for IT related support, providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user set up and authorization, also working all requests, incidents, and problems through to resolution.
A critical role of the Desktop Support Technician will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and vendors.
The Desktop Support Technician will be hands on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance.
This role is committed to addressing recurring issues through consistent ITIL practices.
responsibilities :
COMPUTER SKILLS :
QUALIFICATIONS :
COMPETENCIES :
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data;
designs work flows and procedures.
recognizes accomplishments of other team members.
Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue;
conserves organizational resources.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity;
upholds organizational values and follows documented departmental policies and procedures.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions;
makes timely decisions.
Communication - Demonstrates effective communication and achieves smooth handoffs; excellent customer service skills and acumen with the ability to consistently communicate successfully with all types of employees.
EDUCATION / EXPERIENCE :
5-5 years experience supporting end users in a corporate environment. IT schooling could be used towards experience.
CERTIFICATES AND LICENSES :
No certifications required; A certifications preferred.
SUPERVISORY RESPONSIBILITIES :
No supervisory responsibilities.
qualifications :
skills :
Full Time
Business Services
$49k-61k (estimate)
05/22/2024
06/01/2024
randstad.com
NUNGAMBAKKAM, TAMIL NADU
>50,000
1960
VISWANATH PUDUKKOD SUBRAMANIAN
$200M - $500M
Business Services
The job skills required for Desktop Support I include Troubleshooting, Customer Service, Problem Solving, Active Directory, Operating System, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support I positions, which can be used as a reference in future career path planning. As a Desktop Support I, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support I. You can explore the career advancement for a Desktop Support I below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.