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The Company
Chef Robotics mission is to accelerate the advent of intelligent machines in the physical world. AI will drive immense change as the rise of LLMs like ChatGPT has shown. However, the largest impact will be on the physical world industries like food, construction, and agriculture, which represent 90% of global GDP. We're starting with food.
Using robotics and AI our goal is to put a robot in every commercial kitchen in the world. We have multiple 8-figure multi-year contracts and we are growing. We're backed by investors like Kleiner Perkins, Construct, Bloomberg BETA and Promus Ventures.
We have a great team, you will be surrounded by talented engineers and tech leaders, such as ex Cruise, Zoox, Google, Neuralink, Verb Surgical, Tesla, Nuro, Vicarious, Amazon Robotics ,Strateos, Built Robotics, Facebook, Plenty, Yelp, and Microsoft.
The Job
The next decade of technology growth will be driven by AI and robotics. Do you want to join in the excitement, opportunities and rewards that will come? Do you want to be part of a young company at the forefront? If you do, know that it will be hard work, if you are up for it, then this might be the job for you.
The job is to provide best-in-class customer service by serving as the primary contact for deployed robots at customer sites. This includes providing onsite training, onsite software updates, onsite testing of new configurations, onsite maintenance and repairs, supporting customers directly over the phone and through messaging such as Slack, as well as supporting customers more indirectly by conducting in-office testing for improvements and replicating bugs from the field.
Chef robots include AI imaging, perception and autonomy using cameras and other sensors, end effector components to move ingredients, a robotic arm and other mechatronics. The job requires technical skills to understand the basics of these components and how they function together in the robotic system.
Our customers' businesses depend on Chef’s robots, therefore it is essential that any noted issues are resolved quickly and to the highest quality standards. This role serves as part of the Customer Support team.
Since we have customers across the US and Canada this job requires up to 25% travel. And since you would be the face of the company dealing directly with customers this position requires excellent communication necessary for developing and maintaining good internal and external relations.
You
You are passionate about robotics and manufacturing automation. You have a strong track record of supporting machines in a production environment, preferably intelligent robots. You know how to manage your time, are self-driven, capable of figuring out what needs to be done, scheduling, and executing to customer needs. Your skills include mechatronics trouble shooting and repair. You have a working knowledge of computers and electronics so that you can load, configure and deploy new software.
Experience in a production environment is needed to understand our customers' concerns and operations. You have good interpersonal communications skills with the ability to handle high stakes, high pressure customer interactions in a professional and engaging manner. You enjoy travel and are prepared to spend much of your time visiting customer sites locally within the Bay Area and occasionally outside the Bay Area
Essential Duties and Responsibilities
Requirements
Preferred Technical Skills
Full Time
$58k-78k (estimate)
05/03/2024
05/16/2024
chefrobotics.ai
San Francisco, CA
The following is the career advancement route for Technical Customer Support Specialist (Bay Area) positions, which can be used as a reference in future career path planning. As a Technical Customer Support Specialist (Bay Area), it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Support Specialist (Bay Area). You can explore the career advancement for a Technical Customer Support Specialist (Bay Area) below and select your interested title to get hiring information.