job summary : Responsibilities :

Responsibilities :

• Develop and maintain working knowledge of current products and services offered by the company
• Answer all calls and emails in a timely manner, in adherence to their goals
• Document all call information according to standard operating procedures
• Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
• Review all required documentation to ensure accuracy
• Accurately process, verify, and / or submit documentation and orders
• Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
• Must be able to navigate through multiple online EMR systems to obtain applicable documentation
• Enter and review all pertinent information in EMR system including authorizations and expiration dates

Skills : Telephone Etiquette, Basic Computer Skills, Customer Service, Organizational Skills, Medical Secretary Duties Experience : Entry Level1 year(s)

responsibilities :

• Develop and maintain working knowledge of current products and services offered by the company
• Answer all calls and emails in a timely manner, in adherence to their goals
• Document all call information according to standard operating procedures
• Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
• Review all required documentation to ensure accuracy
• Accurately process, verify, and / or submit documentation and orders
• Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
• Must be able to navigate through multiple online EMR systems to obtain applicable documentation
• Enter and review all pertinent information in EMR system including authorizations and expiration dates

The essential functions of this role include :

• working in a smoke free environment
• working up to 4 hrs of overtime per week

qualifications : Experience

Experience

• Entry Level
• 1 year

Education

High School

skills :

• Telephone Etiquette (1 year of experience is required)
• Basic Computer Skills (1 year of experience is required)
• Customer Service (1 year of experience is required)
• Organizational Skills (1 year of experience is required)
• Medical Secretary Duties (1 year of experience is required)
17 hours ago