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This role is for a Federal Contract, you will be required to obtain a Federal public trust clearance. Once hired, for this process you will submit an application that includes personal and employment history, complete a fingerprinting process, and undergo an extensive background investigation.
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer client inquiries and resolve issues in a timely and professional manner
- Answer inbound calls and make outbound calls answering general questions and/or updating account information.
-Answer inbound chat communications serving as "Live Chat" assistance on website.
- Follow company policies and procedures for all interactions
- Provide feedback to management regarding concerns and trends
Requirements:
- Previous experience in customer service or call center is a plus
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to think on your feet
- Detail-oriented with the ability to accurately enter data into systems
Job Types: Full-time, Contract
Pay: $17.20 per hour
Expected hours: 35 – 40 per week
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Work Location: Remote
Full Time | Temporary | Contractor
$40k-51k (estimate)
05/08/2024
09/04/2024
The following is the career advancement route for Customer Service Representative/Call Center positions, which can be used as a reference in future career path planning. As a Customer Service Representative/Call Center, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative/Call Center. You can explore the career advancement for a Customer Service Representative/Call Center below and select your interested title to get hiring information.