4 Onsite Desktop Support Technician Jobs in Deerfield, IL
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Randstad Digital is Hiring an Onsite Desktop Support Technician Near Deerfield, IL
location: Deerfield, Illinois
job type: Contract
salary: $21 - 26 per hour
work hours: 7am to 3pm
education: No Degree Required
ResponsibilitiesRequired Skills -
- Windows & Mac OS
- Hardware / Break Fix
- Deskside Support
- Office Suite experience
- A/V Support
- Desired skills, responsibilities, experience needed Job Responsibilities:
- Provide desk side support to internal users
- Complete daily morning walk arounds to all onsite meetings rooms to ensure they are functional and in good working order
- Work any tickets relating to issues in a meeting room
- Provide support to resolve problems escalated by the Service Desk or Client IT management.
- Provide timely follow-up and status to end users/Service Desk on incidents not resolved immediately.
- Escalate and manage service requests according to defined policies and procedures.
- Perform troubleshooting, resolution, break/fix, deskside support, hardware/connectivity support, and upgrades on installed equipment.
- Repair, service and install desktops, printers, laptops, and other peripherals utilized and supported within the Client facility, as well as repair, service and install approved and tested software packages on Client equipment.
- Coordinate with Client applicable groups to schedule and coordinate all IMAC activity.
- Perform required hardware repair and software support on all supported systems or work with appropriate warranty vendor.
- As required, install devices with operating system, software load and configuration
- Monitor and oversee various server infrastructure components (smart eyes/hands)
- Intervene in situations which require immediate response, such as server outage
- Complete onsite project work (example: deployments, refresh, setting up equipment for various business needs)
- Exhibits regular, reliable, punctual and predictable attendance
- Single point of customer resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
- Other duties as assigned
- Working knowledge and experience with most of the following:
- Experienced in a Windows OS Environment
- Active Directory Experience
- MAC OS Support experience
- Virtual machine environment experience
- Experience with iPhone Support
- Proficient with Microsoft Windows OS, Office 365 Suite, Outlook, Active Directory
- Familiarity with PC support tools and software
- Ability to work independently
- Self-starter, strong organizational skills, and ability to prioritize workload
- strong verbal and written communications skills
- Ability to lift and install PCs, printers, etc. (up to 50 pounds)
- Ability to maintain flexible work schedule
- Experience using incident management (Service Now) and knowledge base system
- Experience supporting AV equipment is highly desirable
- Experience using remote diagnostic tools for problem identification and resolution
The Essential Functions Of This Role Include
- working weekends
- Experience level: Experienced
- Minimum 1 year of experience
- Education: No Degree Required
- Desktop Support
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
Job Summary
Contractor
$53k-66k (estimate)
05/23/2024
06/02/2024
The job skills required for Onsite Desktop Support Technician include Troubleshooting, Customer Service, Service Desk, Active Directory, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be an Onsite Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Onsite Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Onsite Desktop Support Technician positions, which can be used as a reference in future career path planning. As an Onsite Desktop Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Onsite Desktop Support Technician. You can explore the career advancement for an Onsite Desktop Support Technician below and select your interested title to get hiring information.
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