Description

SUMMARY

Performs professional nail, hand and foot services in a safe and professional manner and in accordance with Rancho Valencia protocol and California State Board requirements. Provide uncompromised attention to guest/member service. Must possess a thorough knowledge of hand and foot massage techniques and neat application of polish including French manicures and Shellac. Must possess excellent cleanliness and sanitation skills and be willing to train in Rancho Valencia’s specific menu of treatments. Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide nailcare programs personalized to each of our guests. Must hold and maintain a current California state license.

ESSENTIAL FUNCTIONS

• Performs nailcare services on guests using safe and professional techniques and in a safe, comfortable, and hygienic manner. Ensuring clients comfort and discreet draping at all times. Uphold all standards of sanitation and sterilization as directed by California State Board requirements.
• Provide consistent professional nail treatments in accordance with Rancho Valencia protocols and Forbes 5-star standards.
• Maintains an ample inventory of all products in treatment room necessary to perform all nail services.
• Sanitize and clean working area after every service. Sanitize and clean working area at the end of the shift and prepare the room for next day or the next shift.
• Maintains all implements for performing manicures, including clippers and cuticle trimmers. Sterilize all implements after every use.
• Arrive on time for schedules shifts, greet guests promptly for their service, and perform the treatment within the appropriate time allotted for the service.
• Offer flexibility with schedule of availability to meet the variable demand for nail services.
• Maintain a professional appearance and demeanor. Comply with Rancho Valencia grooming standards at all times.
• Prepare treatment rooms to protocol. Perform prep work, properly clean and restock treatment rooms and complete side work duties as assigned.
• Maintain a thorough knowledge of all treatments on the spa menu including indications, contraindications, and protocols. Possess a thorough knowledge of all professional products used including ingredients and contraindications. Actively promote spa and fitness offerings and retail products for homecare to guests.
• Properly care for equipment and report any maintenance concerns. Use the proper amount of product per the treatment protocol to assist with cost controls.
• Attend mandatory team meetings and trainings, attend all Forbes trainings.
• Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
• Participates in and supports Rancho Valencia’s efforts towards community service, sustainability and environmental initiatives.
• Communicate with management any and all occurrences involving staff or guests that require attention. Handle concerns professionally and courteously.
• Maintain a positive attitude and contribute toward a quality work environment.
• Assist in all areas of the spa operation as requested by management..

Requirements

QUALIFICATIONS

Required

• California State Board License.
• Communicates clearly in English with guests, staff, and vendors to their understanding.
• Excellent eye for detail, ability to multi-task and work in a fast-paced environment.
• Available to work holidays, mornings, evenings and weekends.
• Minimum 5 years of experience.

SKILLS

Required

• Ability to maintain discretion and confidentiality of all guests and hotel information.
• Ability to remain calm under pressure.
• Ability to work as a team and independently.
• Enjoy working with people and possess a friendly, customer service orientation.
• Excellent communication skills and basic computer knowledge.

Desirable

• Previous experience in a luxury, Forbes 5-star work environment.
• Advanced knowledge of skin and nail disorders, indications and contraindications.

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Frequently needs to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.