Office Administrator - CSR

Rainbow Restoration of Orange County is currently seeking an experienced, Office Administrator / Customer Service Representative to join our growing team.

We are seeking someone who thrives in a high pace environment, is great on the phone, detail-oriented, and excellent in multi-taking. As Office Administrator, you are a key team member supporting the work of management and other staff, responsible for clerical, general administrative and project-based work, and contribute to the day-to-day operations of restoration and construction activities. Exemplifying our code of values, you will project a professional company image through in-person and phone interaction.

Specific Responsibilities:

• Answer the phone, using the Rainbow Restoration phone script, in a courteous manner and ascertain the nature of the call
• Notify customers about the status of the service call schedule. Make reminder calls the day before work is to be performed. Work with service professionals and customers to maximize customer satisfaction
• Review and validate initial field documentation, prepare documents for creating preliminary estimate
• Document a detailed and accurate job file to support the services provided
• Monitor job file status and audit status, and ensure client requirements are followed
• Coordinate with other team members daily job files and maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process, perform job close-out
• Follow up with customers after completion of the work and ascertain if the work has been done to their satisfaction. Solicit additional work and obtain recommendations of potential new customers from the call
• Learn our business management software and industry specific programs
• Administrative and management duties as required including data entry, additional responsibilities commensurate with the growth of the organization
• Assist in the management of an after-hours answering service to ensure calls are being answered in a polite, courteous manner. Ensure that calls are being routed to the appropriate after-hours technician and that messages are being delivered to the appropriate person in a timely manner

Job Requirements:

• 2 years of administrative or office-related experience (required), experience in service industry environment a plus
• Outstanding written and verbal communication skills, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Be self-motivated, self-directed and enthusiastic who can deliver on high expectations with minimal oversight
• Excellent organization and time management skills
• Capability to work in a fast-paced, team-oriented office environment
• Detail-oriented and organized with strong data entry and skills
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• 1 year of experience with Dash and MICA (Preferred)
• Valid Driver's License and ability to pass background check

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime

Experience:

• Office Admin: 2 years (Preferred)
• Construction Admin: 1 year (Preferred)

Work Location: In person