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High school diplomaCollege degree or Customer service certificate preferred but not required.Essential Skills RequiredActs as first line of communication and support for all software, hardware, and telephone related issues.Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.Able to clearly communicate with customers to resolve issues efficiently.Monitor the ticketing system (Cherwell) to ensure tickets are addressed in a timely manner or assign to teams/users accordingly.Follow-up on open service requests previously assigned.Utilize available applications to provide remote support to end-usersKeep the team informed of issues that may be impacting services/performance.Willing to learn and help with gathering information and maintaining inventory of equipment, etc.Familiarize oneself with regularly used applications such as Cisco Communications and related software / VPN programs / Active Directory / Windows OS / Microsoft Office products.Identify and create necessary documents for ways to improve services or processesAble to run reports as requested for performance, auditing, inventory etc.Participate in IT Support projects including identifying technical requirements.General Knowledge of DHCP, DNS and Network InfrastructurePerforms other duties as required.Experience in multitasking in a fast-paced environment Experience in providing excellent customer service orientation.Experience in effectively communicating verbally and in writing.Experience in selecting and providing appropriate information to others.Experience in acting as a spokesperson for the Service Desk.Experience in working as team member on group projects.Knowledge of the principles of determining the source of the problem while on the phone with customers in regard to desktop, network systems, or applications.Knowledge of basic research techniques and applications using Google or Bing.Knowledge of Microsoft applications software
Job Type: Contract
Pay: $40.00 - $45.00 per hour
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
Contractor
$55k-69k (estimate)
01/14/2024
05/11/2024
radiantdigital.com
Dallas, TX
<25
The job skills required for Help Desk Specialist include Customer Service, IT Support, Active Directory, Microsoft Office, Cisco, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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The help desk team will train users on basic system and computer functions.
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Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
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Remote help desk technicians support technology customers via phone, online and occasionally on-site.
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Help desk technicians need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
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Thankfully, old desks can be rehabilitated and refinished with a little effort.
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Develop a culture of helping within the help desk.
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These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
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Use data and technology to help people develop new skills.
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Step 3: View the best colleges and universities for Help Desk Specialist.