Job Title: Benefits Help Desk Specialist
Reports to: Client Services Manager
Location: Houston Corporate Office

Position Summary:

The Enrollment Solutions Help Desk Specialist is responsible for working with and responding to

external/internal clients inquiries regarding the company’s benefit enrollment system (FFenroll). This

position is critical in the enrollment facilitation process and will be responsible for assisting our clients in the

K-12 market in a high volume call center environment. It will work closely with Enrollment Solutions team

in promoting superior customer service as well as, meeting/exceeding the enrollment platform engagement

objectives.

Qualifications

• 2 years experience working with benefits (medical, dental, vision, prescription drug service and retirement

plans).

• 2 years experience working in a call center environment.

• 2 years experience working in customer service.

• Group 1 Health & Life Insurance license (or must be able to obtain within 90 days of employment)

• Strong customer service skills and a proven track record of handling sensitive client information.

• Must have strong knowledge and work experience using Excel, Word & Outlook.

• High school diploma required or equivalency required (GED).

Preferred Qualifications

• Bilingual English/Spanish

• 1 year experience working in financial services.

• 2 years Human Resources Information Systems knowledge.

• Knowledge of COBRA, IRS Sec. 125, FMLA, FSA, HSA, and HRA

Must be able to obtain and maintain security clearances and successfully complete a thorough
background check.