Capacity Procurement Representative responsibilities and essential job functions include, but are not limited to the following:

• Make outbound calls on loads that have a check call set in the system to obtain the status of the load
• Document the status of all loads with the results of the calls made into transportation management software
• Maintain contact with carriers and internal business partners to ensure the shipper and consignee are aware of any challenges or issues that may arise
• Escalate any issues that are abnormal to the proper CPE or Supervisor on duty
• Provide professional and courteous customer care to the company’s carrier base
• Work with partner carriers to determine the status of loads and facilitate on-time delivery of orders
• Monitor email on an ongoing basis for communications from the CPE team regarding order status as well as communications from the carrier regarding load
• Support the strategic objectives of the business
• Perform other duties as assigned by Leadership

Qualifications, Knowledge, Skills, and Abilities:

• High school Diploma or GED required
• Basic transportation or logistics knowledge a plus
• Basic knowledge of the following modes of transportation a plus: dry van, expedited, flatbed, oversized loads, refrigerated and intermodal
• Have the drive, assertiveness, passion, and dedication to succeed in the logistics industry
• Ability to work independently while supporting an overall team mentality
• Ability to multitask in a fast paced environment with rapidly changing priorities
• Ability to work in a blended role of operations and sales in an office environment
• Manage complex transactional or emotional customer situations promptly and professionally
• Ability to handle and prioritize high call volumes and customer’s inquiries 
• Ability to read, write, and speak English fluently