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Great Service Starts With Great People!
Join Our Team: R.J. O’Neil strives to continue to build a culture rooted in team-oriented collaboration and can-do attitudes. It is these core values that lay the groundwork for a level of professionalism and excellence that consistently exceeds our customer’s high expectations.
Job Description
R.J. O’Neil is looking for a dynamic and results-oriented Service Dispatcher to join our team. A service dispatcher is responsible for coordinating and managing the scheduling of all our technicians to ensure efficient and timely service to our amazing customers. Their primary role is to receive customer requests for services, assess the urgency and nature of the request, and dispatch the appropriate technicians to the designated locations.
The job description of a dispatcher may include the following responsibilities: Receiving and prioritizing incoming service calls: Answering customer inquiries, recording service requests, and assessing the urgency of each request based on factors such as customer need, availability of technicians, and nature of the issue.
Scheduling and dispatching technicians: Assigning technicians to service calls based on their availability, skill set, location, and workload. Optimizing schedules to maximize efficiency and minimize travel time.
Coordinating with customers and technicians: Communicating with customers to provide updates on technician arrival times, service delays, or any changes to the schedule. Maintaining clear and effective communication with technicians to ensure they have all the necessary information and resources to complete their assignments.
Monitoring and tracking service calls: Keeping track of ongoing service calls and monitoring their progress to ensure timely completion. Updating relevant databases or software systems with accurate and up-to-date information regarding service requests, technician assignments, and completion status.
Troubleshooting and problem-solving: Handling customer complaints, resolving scheduling conflicts, and addressing any issues that may arise during service calls. Finding alternative solutions when technicians are unavailable or there are scheduling conflicts.
Providing administrative support: Assisting with paperwork, maintaining records, generating reports, and performing other administrative tasks as required.
Maintaining knowledge of HVAC and Plumbing systems and company policies: Staying updated on the technical aspects of systems, company procedures, and industry regulations to effectively communicate with customers and technicians.
Ensuring customer satisfaction: Striving to provide excellent customer service by addressing customer concerns, following up on completed service calls, and maintaining positive relationships with customers.
In summary, a service dispatcher plays a critical role in coordinating and optimizing the scheduling and dispatching of our technicians to provide efficient and effective service to customers while ensuring customer satisfaction.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: In person
Full Time
Specialty Trade in Construction
$41k-53k (estimate)
08/18/2023
12/14/2023
rjoneil.com
GILBERT, AZ
100 - 200
Private
SHERRY L O NEILL
$10M - $50M
Specialty Trade in Construction
The job skills required for Service Dispatcher include Customer Service, Problem Solving, Scheduling, Planning, Life Insurance, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Dispatcher positions, which can be used as a reference in future career path planning. As a Service Dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Dispatcher. You can explore the career advancement for a Service Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Dispatcher job description and responsibilities
Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.
01/20/2022: Wilmington, NC
Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.
02/07/2022: Washington, DC
The service dispatcher will also ensure that the necessary tools and parts are ready for the job.
02/27/2022: Moline, IL
Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.
03/04/2022: Binghamton, NY
Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
03/06/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Dispatcher jobs
Moreover, the management will need to train technicians and the dispatcher to work together.
02/17/2022: Billings, MT
Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.
02/23/2022: Peoria, IL
Analyze how jobs are being assigned, scheduled and re-scheduled.
01/28/2022: Atlantic City, NJ
Typically requires a high school diploma or equivalent.
03/24/2022: New Suffolk, NY
Dispatchers need the technological skills to use computers, software, radios and recording equipment.
02/22/2022: Gary, IN
Step 3: View the best colleges and universities for Service Dispatcher.