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Job Title :
Customer Service Assistant
Job Summary :
A Customer Service Assistant CSA provides customer service with administrative support as directed by their Customer Service Representative.
Duties / Responsibilities :
Accurately enters orders into Mcleod via manual tender, EDI, or audits loads built by loadmaster.
Schedules the orders in agreement with drivers hours of service and transit times.
Assists CSR with asset and logistics unbilled orders and exceptions including but not limited to detention / layover requests, lumpers, etc.
Also assists with any necessary processes including customer portals like image uploading and entering / updating in and out times.
Acts as a primary back up if a CSR is out of the office, planned or unplanned. Would act as the day-to-day contact providing updates to the customers and accepting loads on behalf of the CSR and RE Garrison.
The CSA would also escalate any issues to the secondary CSR back up on the account to ensure that the customer is taken care of.
Required Skills / Abilities :
Excellent time management skills
Transportation knowledge such as hours of service and transit times
Multitasking
Attention to detail
Communication skills
Education and Experience :
Bachelors degree in Logistics, Supply Chain, or Business-related field of study preferred but not required .
Previous customer service experience preferred. Knowledge of trucking industry a plus.
Physical Requirements :
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift to 15 pounds at times.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and / or function satisfactorily .
Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
The company has reviewed this job description to ensure that essential functions and basic duties have been included . It is intended to provide guidelines for job expectations and the employee's ability to perform the position described .
It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities . Additional functions and requirements may be assigned by supervisors as deemed appropriate .
This document does not represent a contract of employment, and the company reserves the right to change this job description and / or assign tasks for the employee to perform, as the company may deem appropriate .
PI7091616c7bca-26289-34234458
Last updated : 2024-05-03
Full Time
Transportation
$55k-71k (estimate)
05/04/2024
05/22/2024
regarrison.com
BEND, OR
50 - 100
1957
Private
DAVID R GARRISON
$10M - $50M
Transportation
The job skills required for Customer support specialist include Customer Service, CSR, Communication Skills, Attention to Detail, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.