40 Guest Services Agent Jobs in Dallas, TX
Quorum Hotels & Resorts is Hiring a Guest Services Agent Near Dallas, TX
The Aloft Plano is looking for Guest Services Agents to join the team!
The Guest Services Agents c heck are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, concierge duties, follow procedures for safe food production, assembly, and presentation. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Essential Job Functions:
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming (per brand standards).
- Maintain regular attendance in compliance with the hotel's scheduling will vary according to hotel business levels.
- Always comply with standards and regulations to encourage safe and efficient hotel operations.
- Always maintain a friendly and warm demeanor .
- Greet and welcome all guests approaching the Front Desk in accordance with the hotel's standards.
- Maintain proper operation of the telephone switchboard and ensure that telephone etiquette is met.
- Handle requests for information, mail, and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service, facilities, and hours of operation.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Follow credit policies.
- Be aware of all rates, packages, and special promotions; be familiar with all in house groups; be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Clean work areas, equipment, utensils, dishes, and silverware.
- Store food in designated containers and storage areas to prevent spoilage.
- Prepare variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Assist management with inventory control and stocking product.
- Coordinate banquet scheduling, food preparations with team member to ensure seamless service.
- Must be 21 years of age or older and be able to work flexible schedule.
- Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
- Maintain lobby and public space cleaning and sanitizing every hour, more often is public space/lobby is busy.
- Sanitize all keys when they are turned in.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve to effectively deal with internal and external customers.
- High School diploma or equivalent required.
Job Summary
Full Time
$33k-42k (estimate)
05/02/2024
05/18/2024
quorumhotels.com
DALLAS, TX
50 - 100
1987
W ANTHONY FARRIS
$5M - $10M
Business Services
Related Companies
The following is the career advancement route for Guest Services Agent positions, which can be used as a reference in future career path planning. As a Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent. You can explore the career advancement for a Guest Services Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Agent job description and responsibilities
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
01/02/2022: Austin, TX
They communicate with guests looking to make or cancel hotel reservations.
12/21/2021: Lorain, OH
Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
03/09/2022: Longview, TX
Typically they are most often promoted to a Medical Assistant Externship position.
01/27/2022: Waco, TX
Guest service representatives are hospitality specialists who typically work at hotels.
03/08/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Agent jobs
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
02/03/2022: Houston, TX
Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.
02/17/2022: Chico, CA
Communicate with housekeeping, maintenance staff or management when guests report problems.
03/03/2022: Los Angeles, CA
Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.
01/02/2022: Youngstown, OH
To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.
01/04/2022: Baltimore, MD
Step 3: View the best colleges and universities for Guest Services Agent.
