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Location: Dallas, TX **Job Description**
We are looking for a part-time outgoing Guest Service Support Specialist. You will furnish guests with above-and-beyond service to ensure a memorable and genuine experience. The goal is to actively support guests requests, comments, and complaints to achieve high levels of guest satisfaction and engagement.
**Job Responsibilities:**
Ensure and provide quality, professional and high-class guest service experiences via phone, email, and social media feedback Report and analyze guest feedback to provide strategic direction with the goal of continuously improving guest loyalty Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests requirements and inquires Actively listen, show empathy, and resolve guests complaints Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery Promote all amenities, conveniences, and programs offered Oversee Gift Card Production, Distribution & Tracking Additional responsibilities and opportunities as they become necessary and/or are assigned by management.
**Requirements**
* Adequate knowledge of personalized services, principles and processes
* Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
* Guest service focus and drive
* Excellent problem resolution skills along with outstanding communication and active listening skills
* Ability to work flexible hours; weekends or holidays may be required
* Proficient with Microsoft Suite (Including but not limited to: Word, Excel, PowerPoint, & Outlook).
* Highly responsible and reliable with a professional presentation
* 1-3 years of experience in guest relations
* Proficiency in English. Spanish or other languages will be considered an asset.
Studio Movie Grill provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Studio Movie Grills mission is to open hearts and minds one story at a time and make a positive wake in the world.
Full Time
$41k-51k (estimate)
05/05/2024
05/18/2024
studiomoviegrill.com
PLANO, TX
3,000 - 7,500
2000
WILLIAM SNYDER
$50M - $200M
Filmed Entertainment
Conceived in 1993, Studio Movie Grill (SMG) was the first exhibitor to modernize the traditional movie-going experience by combining first-run movies with full-service, in-theater dining. In 2019, 50 films put SMG in the top 10 at the National Box Office and currently operates 19 locations in 7 states. Honoring its commitment to open hearts and minds, one story at a time, SMGs legacy outreach programs include Special Needs Screenings and its loyalty program, SMG Access, which supports underserved community members. Conceived in 2018, SMG Access, in partnership with SMG Guests across the countr...y, has earned over 44,000 free movies and meals. For additional information, visit studiomoviegrill.com.
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If you are interested in becoming a Guest Services Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Coordinator job description and responsibilities
Guest Services Coordinators work to alleviate customer complaints or other problems during their hotel stays.
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ACoordinators might oversee other Guest Service Representatives to ensure every team member complies with hotel policies and provide excellent customer service.
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Some Coordinators will take on more front desk activities, or handle day-to-day procedures, whereas other Coordinators might oversee routine activities performed by other employees.
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The Guest Service Coordinator is responsible for creating an atmosphere around the concierge desk that welcomes people, and pro-actively anticipates the needs of the guests so solutions can be offered before being requested,
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The guest service coordinatorwill have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Coordinator jobs
Many Guest Service Coordinators enter their positions through experience only or sometimes with an associate’s degree.
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A guest service coordinator performs a variety of customer relations duties at a hotel.
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Guest service coordinator are hospitality specialists who typically work at hotels.
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Guest service coordinator must communicate well with all staff to satisfy a tremendous need for personal service and develop a true sense of community for the guest.
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There are various methods for resolving problems and conflicts used by the customer service coordinator.
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Step 3: View the best colleges and universities for Guest Services Coordinator.