48 Assistant General Manager Jobs in Laurel, MD
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Assistant General Manager
$133k-157k (estimate)
Full Time
1 Week Ago
Quorum Hotels & Resorts is Hiring an Assistant General Manager Near Laurel, MD
Description
The Homewood Suites Columbia is looking for an Assistant General Manager to join the team!
The Assistant General Manager m aximizes guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees.
Essential Requirements:
The Homewood Suites Columbia is looking for an Assistant General Manager to join the team!
The Assistant General Manager m aximizes guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees.
Essential Requirements:
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
- Maintain regular attendance in compliance with hotel standards according to the business levels of the hotel.
- Maintain high standards of personal appearance and grooming per hotel guidelines.
- Comply and ensure adherence standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
- Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
- Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
- Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
- Assist the General Manager in the development of managerial and hourly employees through the implementation of approved training programs. Participate in bi-weekly one-on-ones with the Department Heads to facilitate personnel development.
- Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
- Assist the General Manager with the creation of financial reports as required by QHR. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
- Participate in required M.O.D. coverage as scheduled.
- Ensure that training in service standards is taking place in each department.
- Ensure recruiting, hiring and training for Guest Services and F&B are met and scheduling is based on business levels within the hotel.
- Ensure weekly meetings with Front Desk and F&B to address oversell settings and react accordingly
- Assist in oversight of AR/AP, payroll, month end, etc.
- Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
- Ensure compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
- Ensure that employees are always attentive, friendly, courteous, and efficient in their interactions with guests, management, and all other employees.
- Be familiar with S.O.P.'s in all Operations departments. Ensure that each department complies or has developed an Action Plan for achieving compliance with S.O.P.'s.
- Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
- Support Operations departments during peak periods.
- Ensure that all employees receive fair and equitable treatment according to QHR requirements.
- Conduct regular property walks throughout the day to ensure proper cleaning/sanitization is occurring according to hotel requirements.
- Be in the public areas during peak times, greeting guests and helping as needed.
- Maintain procedures for handling of the hotel safe specifically about security and initiate a monthly safe audit.
- Ensure that all scheduled meetings take place on the property.
- At least 3 years progressive experience in a rooms and/or food and beverage operation. A 4-year college degree is preferred.
- Previous supervisory experience required.
- Must be proficient in Windows Operating Systems.
Job Summary
JOB TYPE
Full Time
SALARY
$133k-157k (estimate)
POST DATE
05/07/2024
EXPIRATION DATE
05/20/2024
WEBSITE
quorumhotels.com
HEADQUARTERS
DALLAS, TX
SIZE
50 - 100
FOUNDED
1987
CEO
W ANTHONY FARRIS
REVENUE
$5M - $10M
INDUSTRY
Business Services
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