• Must have a minimum 2 years of experience providing direct support to a Microsoft™ Windows

OTHER REQUIREMENTS:

• Must work well in a team-oriented, collaborative environment

• Knowledge of Mac OSX computer systems and peripherals

• Knowledge of Android, iOS, and other smartphone operating systems

• Knowledge of network protocols such as TCP/IP, DNS, DHCP, SMTP, HTTP, and, HTTPS

• Knowledge of EIA/TIA network standards, protocols and installation procedures

• Knowledge of network equipment and tools such as cable crimpers, testers and tracers

PHYSICAL CHARACTERISTICS AND/OR PREREQUISITES:

• Manual and finger dexterity for the operation of a personal computer and routine paperwork

• Stamina to sit, stand, and/or walk for prolonged periods of time

• Tolerance to be exposed to computer screen for prolonged periods of time on a regular basis

• Ability to lift and carry 40 lbs. on a frequent basis

• Mobility to bend, stoop, and/or climb stairs on an occasional basis

• Must have a valid Washington State Driver’s license and active auto insurance

• Must be able to successfully pass an initial and periodic background checks

• Must be willing to attend progressive job related training as requested

• Must be able to work evenings, weekends, staggered schedules and/or holidays as needed or requested

• Must have a successful employment history with the Tulalip Tribes and/or other current and past

SPECIFIC JOB PERFORMED:

• Performs technical support for requests received by phone, email or other method to restore system

• Performs and/or coordinates advanced technical support efforts with appropriate TDS department(s) as

• Provide computer hardware and software training to peers, internal and external end-users.

• Troubleshoot, identify, repair and/or replace faulty computing system components

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware

• Perform routine preventative and corrective maintenance on various types of computing equipment

• Assists in the troubleshooting mobile devices, for functionality/connectivity issues

• Manages problem resolution, documents hardware and/or software issues and makes

• Analyzes escalated issues, researches optimal solutions, tests and works through implementation

• Participates in continued education opportunities as necessary

• Provide on-call advanced technical support on weekends and special events
• Performs other related duties as deemed necessary or requested

TERMS OF EMPLOYMENT:

This is a Regular Full-time position, requiring at least 40 hours per week, or 2080 hours per year. Employee may be required to work

after hours, weekends, special events and/or on call. Upon successful completion applicable probationary period employee may be

eligible for an increase in pay, subject to budgetary restriction. Employees will be required to work on-site, no telecommuting. No

provisions for relocation will be provided.