JOB DESCRIPTION: The Patient Service Representative I (PSR I) provides clerical support services to all
employees and patients of the Quil Ceda Creek Counseling Company. General office duties include but are not
limited to; reception, telephone, typing, filing, and scheduling. Duties require a clear understanding and skills in
all aspects of office administration, basic accounting and mathematics, and knowledge of substance use disorder
and the effects on individuals, families and communities.

TO APPLY: Complete the web form application located on the Munis Self Service portal:
https://ess.tulaliptribes-nsn.gov/MSSQCV/employmentopportunities/default.aspx. For more information or
questions, please visit: www.quilcedacreekcounselingcompany.com/careers or call Q4C HR at 360-716-2203.

NOTE: The Tulalip Tribes publicly announces that Indian Preference in hiring applies to all job opportunities.

EMPLOYEE CLASSIFICATION: Non-Exempt

EMPLOYEE REPORTS TO: Q4C Office Manager

EMPLOYEE SUPERVISES: N/A

EDUCATION:

• High School diploma or GED equivalent required.

• One year or more of related college coursework in Business Administration or Office Skills preferred.

EXPERIENCE:

• One (1) year of front office experience in a medical office setting or substance use disorder program

• One (1) year Customer Service experience in a fast-paced, multi-functional atmosphere required.

and records, transcription, designing forms, and other office procedures and terminology.

• Skills in the operation of a personal computer and standard office programs and equipment.

• Knowledge of common office and administrative procedures.

• Knowledge of HIPAA and PHI requirements.

• Knowledge and adherence to state (RCW, WAC) and federal confidentiality regulations (42 CFR part 2).

PHYSICAL CHARACTERISTICS AND/OR PREREQUISITES:

• Valid and unrestricted Washington State Driver’s License.

• Current CPR/First Aid certification.

• BBP (Bloodborne Pathogens) certification required.

• TB screen required.

• HIPAA training upon hire.

• This person must sign an oath of permanent confidentiality covering all patient related information.

• Ability to sit extended periods, up to eight hours per day.

• Tolerance for exposure to computer screens, for up to eight hours per day.

• Dexterity to operate personal computer, and to accomplish routine paperwork.

• Ability to stoop and bend for routine filing duties.

• Employment is contingent upon successful completion of a pre-employment background check.

SPECIFIC JOB PERFORMED:

Specific duties and day-to-day tasks of the Patient Service Representative are prompted by assignments, and by
requirements to fulfill responsibilities established by the Supervisor. These duties include, but are not limited to,
the following:

• Greets patients and visitors in a courteous and professional manner and verifies patient contact and

• Arranges appointments and registers patients, ensuring that all demographic information is current.

• Answers basic questions and gives routine instructions.

• Assists new patients with the registration process.

• Enters demographics of new patients, including insurance information into Electronic Health Record

• Ensures that referrals are available, if required.

• Answers and screens telephone calls and takes messages.

• Coordinates and schedules appointments for multiple counselors with the Mental Health and Substance

• Assists and informs clients regarding the established treatment process, maintaining confidentiality and

• Utilizes Electronic Health Record (EHR) program to place information updates and appointment

• Organizes all treatment packets and forms for patients in office.

• Cross-trained to assist staff with all other duties when unavailable.

• Enters data into EHR database.

• Adheres to all Q4C Policies.

• Performs other duties as assigned.

TERMS OF EMPLOYMENT:

This is a Regular Full-time position, requiring at least 40 hours per week, or 2080 hours per year. Employee may be required to work

after hours, weekends, special events and/or on call. Employees will be required to work on-site, no telecommuting. No provisions for

relocation will be provided.