About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

The Position

The Director of Category Management at Quench is a pivotal role requiring strategic foresight and operational expertise. The role is designed for a leader who excels at crafting go-to-market (GTM) strategies and taking charge of the operational execution necessary to bring those strategies to life in the marketplace. The Director of Category Management will identify and develop new product, customer, and service solutions that drive growth and profitability, aligning closely with the company’s strategic directives.

The Director of Category Management will collaborate with the VP of Product Marketing and the Executive Leadership Team to pinpoint and evaluate new business opportunities across various verticals, channels, and business models, with an initial focus on commcerical ice markets and products. This role requires a hands-on approach to defining potential product solutions and supporting the development of robust, effective GTM strategies.

Post-strategy development, the Director will assist in the general management of specific categories, contributing to strategic decisions that impact the performance of the targeted category(s) and being accountable for meeting performance targets and goals aligned and set with the leadership team and other joint stakeholders. They will oversee the end-to-end rollout of new products and customer solutions. This includes leading cross-functional teams and working with department leaders across Sales, Marketing, Customer Care, Service, Supply Chain, and IT to ensure effective execution and value delivery. This dynamic position demands a leader who is not only strategic but also a pragmatic manager capable of driving results and achieving operational excellence.

Key Responsibilities

1. Strategic Development

a. Lead the assessment and identification of new business opportunities across different verticals and channels, focusing on innovative product solutions, customer engagement, and service enhancements, with an initial focus, but not limited, on commercial ice solutions

b. Distill and cascade vision and objectives of new Product/Solutions strategies and vision for leadership and other internal and external stakeholders.

c. Understand product use cases, customer journeys, business applicability and impact of each use case, working closely with other Product, Direct and Indirect Sales, Product Management, Care, and Service leaders as well as our customers

d. Understand Quench’s different products and services, capabilities, and technology to understand where we have a right to win and create the “right” solutions for each vertical.

e. Define product/solution requirements and roadmaps including things as feasibility, effort, financial impact (revenue / cost savings) and strategic value.

f. Develop comprehensive GTM strategies and execution plans for product development, positioning, and market entry, collaborating with the VP of Product Marketing and other senior leaders to align on goals and execution.

2. Operational Management

a. Assist in the general management of the category post-GTM strategy development, contributing to strategic decisions and supporting initiatives that impact category performance and profitability.

b. Lead cross-functional teams to ensure seamless and effective market introduction and ongoing management of product categories. This includes driving initiatives across Product, Sales, Marketing, Customer Care, Service, Supply Chain, and IT.

c. Monitor category performance against financial and operational targets, making strategic adjustments as necessary to drive business growth and customer satisfaction.

3. Leadership and Collaboration

a. Serve as a primary point of contact for all stakeholders involved in the category management process, from internal teams to external partners and customers.

b. Champion a culture of success and continuous improvement, fostering an environment of collaboration and innovation.

c. Celebrate team achievements and facilitate shared accountability in the delivery of project outcomes.

Requirements

· Must have

o Proven ability to lead the strategic development of product/service solutions and assist in the operational execution of category management, contributing to defined goals and targets

o Extensive experience in developing GTM strategies and executing detailed marketing plans that have led to successful product launches, showing tangible market growth and profitability, and sustained market presence.

o Demonstrated success in managing complex product solutions including solid planning, priority setting, and project management skills with experience managing multiple projects and stakeholders in a dynamic business environment.

o Strong analytical skills and a value-oriented mindset to effectively manage a category strategy and GTM plan.

o Demonstrated ability to formulate and articulate comprehensive business cases for new products and solutions.

o Excellent verbal and written communication skills, with a proven track record of influencing business or marketing strategies through competitive analysis, market awareness, and product positioning.

· Must be:

o Highly motivated and innovative, with a resilient and energetic approach to reaching solutions and achieving business goals.

o A strong collaborator, comfortable working across diverse teams and capable of fostering multi-functional thinking.

o An effective communicator, adept at developing relationships across various operational, technical, sales, and marketing teams.

o Skilled in analyzing data, interpreting results, and leveraging findings to identify opportunities and drive decisions.

o Comfortable with shared accountability for project outcomes, demonstrating integrity, honesty, and a commitment to learning from mistakes.

o A pragmatic problem solver with a track record of identifying and executing new solutions for complex business challenges.

o Effective at time management, prioritizing tasks based on strategic value to drive the best outcomes for the business.

· Preferred experience:

o Minimum of 10 years of business experience in category management/ product marketing roles

o Proven track record in project management, product positioning, and marketing strategy

o Experience in managing complex projects with multiple stakeholders

o Knowledge of Internet, ecommerce, and database applications

o BA/BS degree. Advanced degree and/or MBA desirable.

\n

Employee Referral Program

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team. 

To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637