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As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Manage a team of 25-30 technicians across locations
Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning including on call roster
Manage Resource productivity Enable the team with training and development Ensure security compliance
Ensure sufficient inventory level is managed across locations Ensure all service request and incidents are resolved before agreed service levels Plan and execute any move request or project work Lead the team by providing technical and process assistance to below activities Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes and health checks Perform onsite updates, Configuration changes, or Software installations.
Candidate have to perform IT Support" or "IT Service Desk" or "Technical Support" or Troubleshooting or "Deskside Support" or "Desktop Support" or "Information Technology" or "Help Desk" or "IT Helpdesk" or "Field Service Technician" or DSS or "Tech* Support" or "Service Desk" or "End -user Support"..
Provide onsite technical assistance to end users by visiting their desk location Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Job Type: Contract
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Contractor
$48k-60k (estimate)
04/27/2024
05/01/2024
The job skills required for Desktop Support include Troubleshooting, Help Desk, IT Support, Technical Support, Service Desk, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.