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Job Description
Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.
What you’ll be doing:
o Develop a technical understanding of corporate IT environment so you can effectively support our users.
o Answer to local and remote users’ configuration questions and other requests, helping them to solve problems.
o Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.
o Work to automate maintenance tasks.
o Develop solutions which empower users to solve problems on their own and document the solutions
o Help to plan HW and SW allocation ahead of time, especially for new employees
o PC/Laptop refresh machine build with Admin duties.
o Picking up Global IT Desktop tickets
o Office move installing APs, phones, Monitors, the move, meeting room TVs setup, support
o Check/refurbish/reimage/proactive check a dozen user laptops
o Supervising 3rd party vendors
o Define mobile contract needs
o Procurement duties
For this, you need a deep understanding and experience with:
o Windows laptop administration and problem solving
o Windows desktop environments such as Windows 11, Mac, Office 365, Duo, Cisco VPN
o Microsoft Autopilot
o TCP/IP networking setup and solutions to common configuration problems
o DNS, NIS, and DHCP administration
o Jam F and Intune
Job Type: Contract
Experience level:
Schedule:
Experience:
Work Location: On the road
Contractor
$65k-81k (estimate)
03/29/2024
04/03/2024
The job skills required for Desktop Support Specialist II include IT Support, Problem Solving, Networking, Desktop Support, VPN, Cisco, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist II positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist II. You can explore the career advancement for a Desktop Support Specialist II below and select your interested title to get hiring information.