Quantam Solutions provides IT solutions and consulting for the State of North Carolina. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking an IT Network Manager for the State of North Carolina’s Department of Health & Human Services. Candidates must be able to work a hybrid work schedule in Greenville, NC.

JOB DESCRIPTION:

The Network Manager position is responsible for providing technical leadership and management for DHHS IT and customer voice and data networks. This position plans and directs the work of others and manages projects through implementation. The Network Manager is the top-level IT position within the facility. This position is responsible for budget oversight and planning and consulting with senior leadership on the strategic direction for the organization.

RESPONSIBILITIES:

• Oversee the user environment consisting of a myriad of devices including, telephone, cable infrastructure, desktops, laptops, tablets, mobile devices, multifunction devices, camera systems, access control systems and various other computer related systems. These responsibilities include configuring, maintaining, troubleshooting, patching, or migrating end-user devices as appropriate and within security controls.
• Plan and direct the work of others and manage projects through implementation.
• Communicate effectively in oral and written form.
• Develop and maintain effective working relationships including vendors.
• Track and communicate operational metrics (including trending over time) and identify process and service improvement opportunities.
• Participate with data or process owners on projects such as refresh and consolidation strategies that include infrastructure technology updates and rollouts.
• Ensure that infrastructure (networks, datacenters, servers, and storage) incidents and problems are resolved in a timely and effective manner, and reduce by analyzing root causes, minimizing disruption to business operations, and adhering to SLAs on availability and resolution response times.
• Align with department/division counterparts to achieve standardized operations and ensure execution of IT policies.

REQUIRED SKILLS:

• Bachelor’s degree in computer science, computer engineering, information systems management and five years of progressive experience in telecommunications network management, analysis or design, or traffic engineering.
• Experience managing a networked environment, a high degree of customer service, teamwork, effective communications, talent development, organizational awareness, business management, and technical leadership.
• Experience in networking tools and techniques.
• Experience working with vendors and direct clients.
• Experience providing configuration, installation, testing, security controls, and maintenance of the network infrastructure including switches, routers, firewalls, and wireless access points.
• Experience with Windows server configuration, installation, support, advanced level troubleshooting, security feature implementation, data safeguarding, compliance, and system administration.
• Thorough knowledge of the capabilities of data communications hardware and a variety of computer hardware and software.
• Thorough knowledge of communications protocols, software, and network architecture.
• Knowledge of software design and modifications.

Job Types: Full-time, Contract

Pay: $48.00 - $53.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Hourly pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• IT management: 5 years (Required)
• Network management: 5 years (Preferred)
• Server management: 5 years (Preferred)
• System administration: 5 years (Preferred)

Ability to Relocate:

• Greenville, NC 27858: Relocate before starting work (Required)

Work Location: Hybrid remote in Greenville, NC 27858