About us

QUANTA Technologies, Inc. is a small, high-growth business in Lancaster, PA that produces an innovative energy-saving window technology. We are professional and innovative.

Our work environment includes:

• Modern office setting
• Growth opportunities

Job Title: Customer Service Representative

Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Provide exceptional customer service by addressing customer concerns and resolving issues promptly
- Analyze customer needs and recommend appropriate products or services
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Follow company policies and procedures to maintain a high level of service quality

Requirements:
- Proven experience in a customer service role
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer inquiries and provide appropriate solutions
- Proficiency in using CRM software and other relevant tools
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Flexibility to work evenings, weekends, and holidays as required

Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Paid time off and holidays
- Professional development opportunities
- Employee discounts on company products/services

Join our team of dedicated Customer Service Representatives who are committed to providing exceptional service to our valued customers. Apply now to be part of our dynamic and growing organization!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• On-the-job training
• Paid time off

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Lancaster, PA 17601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person