Job description

We are looking for professional, guest centric hotel Guest Service Associate to serve as our guests’ first point of contact and manage all aspects of their stay experience. Hotel Guest Service Associate responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Communicate with our housekeeping and maintenance staff to ensure all rooms are clean, and ready to accommodate guests’ needs

Skills

• Work experience in customer service
• Excellent communication and organizational skills
• Comfortable with computers and multiline phones
• Ability to multi-task and prioritize duties

Shifts

• Shifts needed vary and will require flexibilty to train on all hours and days, 7am-3pm, 3pm-11pm, and 11pm-7am; with potential oportunity to become more set with team growth or adjustments.

Apply in person at the hotel, Monday - Friday from 12pm to 4pm.

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Relocate:

• North Bend, OR 97459: Relocate before starting work (Required)

Work Location: In person