We are looking for a detail-oriented, customer-focused, responsible, professional with strong communication skills.We invite you to apply for the Customer Success Associate (CSR) if you believe you are the person that we just described, and you meet the expectations below.

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Quality Enclosures, Inc., the premier manufacturer of Shower Enclosures and other flat glass products in the Northeast, is looking for a Customer Success Associate (CSR) to join its team as it continues its growth. On the job training is offered. This position offers an excellent opportunity to grow personally and professionally. This position also provides the opportunity to contribute to the growth of an organization in a meaningful way. The primary responsibilities include:

• Greet and assist visitors with inquiries, directing them as needed.
• Handle incoming calls, emails, and in-person inquiries promptly and courteously.
• Provide accurate information regarding products, services, and orders.
• Address customer concerns and complaints effectively, identifying escalations when necessary.
• Enter information, quotes, and orders accurately and efficiently while learning about glass and shower enclosure concepts.

The ideal candidate will possess the following attributes:

• Clear and effective communicator, adept in verbal and written communication.
• Strong problem-solving skills coupled with meticulous attention to detail.
• Demonstrates a sense of urgency and exhibits excellent organizational abilities.
• Possesses strong interpersonal skills and the capacity to empathize with customers.
• Typing accurately and efficiently, dedicated, collaborative team player, adaptable to evolving business priorities.

Please submit your resume today for consideration at hrqeny@qualityenclosures.com. Candidates with experience in customer service, as a CSR (customer service representative), data entry, data entry clerk, host, hostess, catering, or in retail may be a great fit!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Associate (Preferred)

Work Location: In person