Essential Functions:

• Answer, evaluate and prioritize incoming IT related service requests
• Collect information about problem and communicate information to appropriate IT specialist
• Log and track calls using a problem management database
• Analyze and correct problems using documented procedures, available tools and personal knowledge
• Perform miscellaneous duties as assigned

Education:

• MCP, MCSE or other IT related certifications
• 2-year MIS related degree; 4 years preferred
• Strong knowledge of MS Office and Google Apps; 1-year experience
• Experience supporting employees using SaaS applications

Knowledge/ Skills/ Abilities (Competencies):

• 1-2 years previous help desk exp. in a large corp. environment
• Associate's degree in Computer Science/MIS-related area or equivalent work experience
• 1 years of experience in technical support of PC, networks and servers
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Working knowledge of Windows 10/11, Active Directory, and Google Apps for Business.
• Working knowledge of Microsoft Office applications
• Excellent client service, interpersonal and communication skills

Supervisory Responsibility: None

Position Type/Expected Hours of Work: This is a full-time in office position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

Travel: 0%

Work Environment: This job operates in a professional office environment. This role routinely uses standard office and computer equipment.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment. 

This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds. 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice. 

Quality provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.